ADM - General Manager Job

Apply Now

Summary
The General Manager is responsible for the safe and efficient management, operation, maintenance, and financial performance of the FBO Vertiport facility and services. They serve as direct liaison with the managing entity of home airport and is responsible for compliance with all rules, regulations, and policies as issued by Airport Management, the Federal Aviation Administration, and other pertinent authorities. They are responsible for all aspects of the FBO including proper delivery of services, condition of physical plant, staffing, equipment, and maintenance of same.

Website

http://www.AtlanticAviation.com

General Duties

• Supervise and facilitate performance of the Operations Manager and other direct reports.
• Ensure that operations are in continuous compliance with all Company policies and procedures and conducted in accordance with company, local, state, and federal requirements.
• Foster a work culture based on Atlantic values with an emphasis on safety.
• Together with the Business Development regional Head, continually seek, evaluate, and execute opportunities to improve the site's financial performance.
• Serve as the primary liaison between local and corporate staff.
• Representation of Atlantic Aviation in a professional and positive manner.
• Continuous application and reinforcement of the principles of the "Atlantic Attitude"
• Interaction with customers, vendors, and Atlantic Aviation employees in a professional and courteous manner.
• Communication of work progress and significant issues with the Regional Manager or other appropriate corporate representative.
• Adapt to evolving expectations and engage with new tools and methodologies to improve operational management and personal performance.
• Accountable for the adherence to Atlantic standards and SOPs by all site staff.
• Coordinate with Business Development regional Head on championing the regional strategy of engagement and education on Advance Air Mobility. With the BD regional Head, continue to represent VertiPorts by Atlantic within the local and regional community as a leader in delivering a network of AAM infrastructure.

We are seeking self-motivated, safe, positive, enthusiastic, goal-oriented individuals for an immediate opening as a FBO (Fixed Based Operation) General Manager. The General Manager is responsible for customer satisfaction, safety, efficient management and operation, maintenance and financial performance of the FBO facility and services. He/She is responsible for compliance with all rules, regulations, and policies as issued by local, state, and federal authorities. Previous FBO/Aviation management experience is a must.

Essential duties and responsibilities include (but not limited to):
Operations:

• Inventory Management to include fuel operations, quality control & record keeping, and environmental compliance
• Adhere to standards pertaining to the maintenance and upkeep of the FBO ramp, facilities and equipment to the best of your ability.
• Maintain ATA 103 Requirements
• Manage both centralized and local vendor agreements as well as Use and Occupancy Agreements, Tenant Leases, OFAC & other compliance related responsibilities
• Approve & monitor contracts with Third Party Service Providers such as Hotels, Caterers, Taxi, Limo and Rental Car
• Monitor traffic on ramp and assist when needed. This may require working in shift periodically.
• Monitor Airport Master Leases and Minimum Standards to ensure compliance, track renewals, capital requirements, etc.

Safety and Training:

• Function as the Safety Officer of the base, ensuring compliance to Safety Culture, Audits, Annual Inspections, Recurrent Training, and SOP compliance.
• Conduct regular Safety Briefings to ensure constant engagement with safety and awareness
• Ensure the Safety of all Employees, Customers and Property
• Develop and oversee local safety team for quality assurance inspections, safety hazards and infractions.
• Maintain readiness to handle emergencies including Airport Emergency Procedures and providing medical aid as required.
• Administration of the Tow Certification Program as well as ACE Line Training

Business Development and Customer Relations

• Together with the Business Development regional Head, create initiatives to improve revenue sources and participate in regional and corporate marketing efforts.
• Assist Business Development Regional Head with customer segmentation and the identification of new customer prospects
• Frequently interact with customers to measure customer satisfaction levels. Use customer feedback to continually develop and improve procedures and increase customer loyalty.
• Together with Business Development regional Head, maintain existing business and developing new business by monitoring margins, negotiating fuel and/or hangar agreements and problem resolution with customer base.
• Provide absolute, seamless Customer Service to develop and maintain productive customer relationships and foster brand loyalty.
• Cultivate, develop, and foster positive relationships with the Airport Authority, local municipalities and aviation community
• Monitor customer contracts for compliance, rate adjustments, renewals, etc.

Financial:

• Monitor and control labor costs, staff scheduling and employee turnover rates
• Support Accounting by managing Accounts Payables, Receivables, Recurring Invoices, Collections and Procurement.
• Supervise local and corporate inventory reconciliation procedures to ensure accuracy and timely completion
• Daily monitoring of customer activity
• Prepare annual operating budget with a thorough understanding of goals and objectives and seek assistance if needed.
• Prepare Authorization for Expenditures (AFE's) for capital improvements and/or emergency repairs
• Analyze and report on monthly financial performance and monitor year-over-year trends to identify potential issues or opportunities
• Monitor market share, capture rates, average uplift, margin, and other KPI's as assigned.
• Adjust prices, service fees and other income segments in accordance with corporate initiatives guidance.
• Responsible for submission of Payroll and Timekeeping
• Communicate with Regional Controller and the corporate office on status of the base's financial position and seek assistance where needed.

Employee Management

• Ensure effective hiring practices to identify qualified candidates, retain key talent and maintain a stable workforce to meet the demanding needs of the operation.
• Mentor, guide, coach, evaluate, and discipline staff in partnership with corporate Human Resources and in accordance with policies and procedures.
• Train and develop employees to succeed within Atlantic's culture, improve work performance, and maximize employee potential while developing bench strength for future staff promotions and advancement.
• Ensure employees receive company communications and necessary training including safety, customer service standards, company culture, etc.
• Organize and execute formal and informal team building and employee recognition programs in conjunction with corporate initiatives.
• Partner with corporate Human Resources in company-wide programs to include drug testing, workers comp, OSHA, Affirmative Action, training, performance reviews, etc.
• Participate in required and recurrent HR training.
• Utilize corporate Human Resources to assist when needed or required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

EDUCATION AND QUALIFICATIONS

• Baccalaureate degree from an accredited four-year college or University, preferably in Business Administration, Aviation Management, or related field of study preferred.
• At least ten (10) years of progressive experience in FBO Management, the aviation/airline industry, or the equivalent in a service-related field.
• Demonstrated financial, administrative and management capability.
• Knowledgeable on various type of General Aviation Aircraft.
• Great communication skills, both written and oral, using the English language
• Valid drivers license with good driving record
• Be able to pass extensive background check
• Aptitude in managing and developing staff
• Excellent telephone and customer service skills
• Good organizational skills
• Basic proficiency in use of MS Office applications
• Flexible work schedule may include extended work days, weekends, holidays, and on-call as needed.

Atlantic Aviation offers competitive pay and a very comprehensive benefits package including medical, dental, vision, flexible spending accounts, 401k with matching and bonus potential! Atlantic Aviation also provides employees with company paid benefits including life insurance, health and wellness programs, short and long term disability. Be sure to check out our website at www.AtlanticAviation.com

Atlantic Aviation...take off into your future!