Sr. Lead Analyst - IT Product Operations (IT)

Posting Date

Sr. Lead Analyst - IT Product Operations (IT)

DaVita is a leading provider of dialysis services for patients suffering from chronic kidney failure. The Company owns and operates 3,100+ kidney dialysis centers to serve over 1.7 million patients, domestically and internationally.

The Senior Lead Analyst role resides in our IT Product Operations team, part of the greater Information Technology department. The position will be staffed in our Corporate Business Office located in Denver, CO and reports directly to the Sr. Manager of IT Product Operations Team.

We are seeking a Sr. Lead Analyst to play a key role in driving operational efficiency, supporting cross-functional initiatives, and enabling data-driven decisions across our product and engineering landscape. The ideal candidate is both analytical and business-minded, capable of translating complex data into actionable insights and collaborating with technical and non-technical stakeholders. Responsibilities would include, but are not limited to, ownership and becoming the subject matter expert of the technology intake process, understanding and supporting OKRs, product reporting and product ways of working, and ownership over reports, analysis, tools, templates and processes to enable the effective delivery of Products through projects from beginning to end. The Sr. Lead Analyst should bring a passion for critical thinking, problem solving, collaboration, accountability, stakeholder communication, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operational Strategy & Analysis
  • Lead analysis of key metrics and operational performance for IT product teams.
  • Design and maintain dashboards, reports, and KPIs to monitor product health and team efficiency.
  • Identify areas of improvement in processes, tools, and workflows across product delivery lifecycle.
• Cross-Functional Collaboration
  • Subject Matter Expert of Technology Intake Process
  • Partner with Product Managers, Architects, Engineering, QA, and Release Management to drive operational excellence.
  • Facilitate data-driven decision-making across teams by delivering insights and recommendations.
• Governance & Process Improvement
  • Support product governance efforts including roadmapping, planning cycles, project activation, and OKRs
  • Drive continuous improvement initiatives using Lean, Agile, and Product principles.
  • Contribute to the standardization and automation of operational practices and tools.
• Stakeholder Reporting & Communication
  • Deliver clear, concise reporting and presentations to senior leadership and key stakeholders, including facilitation of meetings
  • Translate complex data into compelling narratives to support business case development and resource planning.
• Tooling & Systems
  • Leverage and optimize tools such as Jira, Confluence, and Apptio TargetProcess for data collection and reporting.
  • Work with IT and Product teams to ensure data integrity, data quality, and accessibility across systems.
• Other
  • Works well in a team environment, sharing knowledge, training, and lessons learned
  • Actively participates in team and business office meetings and events
  • Other duties as assigned

ESSENTIAL BEHAVIORS, SKILLS AND ATTITUDE REQUIRED FOR SUCCESS IN THIS ROLE

• Commitment to DaVita's Core Values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
• Ability to demonstrate these Core Values positively and proactively to patients, teammates, management, physicians, and/or vendors in everyday performance and interactions
• Outstanding analytical and strategic thinking skills
• Excellent verbal and written communication and stakeholder management
• Detail-oriented with strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• High level of curiosity and a passion for continuous improvement
• Ability to effectively handle and drive multiple deliverables
• Strong relationship building skills
• Strong sense of ownership, takes initiative
• Comfortable seeking clarity when encountering ambiguity
• Ability to drive accountability and outcomes through stakeholders, including executive level stakeholders
• Strong customer centric mindset; stakeholder and customer needs come first
• Results driven execution of responsibilities

MINIMUM QUALIFICATIONS

Required:

• Bachelor's degree in Information Technology, Business Analytics, Project or Product Management, or a related field (or equivalent experience).
• 5+ years of experience in a business analyst, operations analyst, or product operations role in a tech environment.
• Strong experience with data analysis, visualization, and storytelling.
• Knowledge with Jira/Confluence, Apptio TargetProcess, or applying AI analysis to tools and for daily usage.
• Solid understanding of Agile methodologies and SDLC.
• Intermediate computer skills and proficiency in MS Word, Excel, SharePoint, Teams, PowerPoint, and Outlook
• Experience creating and maintaining process flows and process flow documents required

Preferred:

• Experience working in an enterprise IT or SaaS product environment.
• Familiarity with ITIL, Lean Six Sigma, SaFE, or related frameworks.
• Prior experience supporting multiple product teams or portfolios.
• Previous leadership experience
• Understanding of project and product financials

Remote-Hybrid: Must be available to come into Denver office at minimum 3 days per month, with potential for more as needed

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.