New 
Support Services Representative
 Spaulding Hospital - Boston and Cambridge | |
 United States, Massachusetts, Boston | |
| 300 1st Avenue (Show on map) | |
 Jun 23, 2025 | |
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Summary
Responsible for assisting customers and addressing their inquiries, concerns, or issues. Serve as a primary point of contact between customers and the company, ensuring customer satisfaction and maintaining positive relationships. Does this position require Patient Care? No Essential Functions -Provide prompt and professional assistance to customers via various communication channels such as phone, email, live chat, or in-person. -Address customer inquiries, concerns, or issues in a timely and courteous manner, striving to achieve a satisfactory resolution. -Develop a deep understanding of the company's products, services, policies, and procedures. -Stay updated on product or service changes or updates to effectively assist customers and provide accurate information. -Identify, troubleshoot, and resolve customer issues complaints, or technical problems effectively. -Gather relevant information, analyze the situation, and provide appropriate solutions or escalate the issue to higher levels of support if necessary. -Process customer orders, including order entry, verification, and tracking. -Build and maintain positive customer relationships by demonstrating empathy, patience, and professionalism. -Accurately document customer interactions, inquiries, complaints, or resolutions in the company's customer relationship management (CRM) system or other relevant databases. -Identify situations that require escalation to higher levels of support or management. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 0-1 year required Knowledge, Skills and Abilities - Knowledgeable of customer service principles and business fundamentals and company services. - Strong communication skills both written and oral. - Ability to work effectively both independently and as part of a team. - Competency in computer applications as well as customer service modules. - Strong customer service skills. - Strong interpersonal skills. Additional Requirements: - Badging coordinator for new hires. - Providing beepers to new hires. The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |