Pharmacy Care Coordinator - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Engagement Services Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, PolyPharmacy, Retrospective Drug Utilization and STARS adherence.

The team comprises of clinical pharmacists, clinical nurses, certified pharmacy technicians and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service.

The Pharmacy Care Coordinator will report into the Operations Team Manager. This role involves working in a call center environment making outbound calls to engage members for pharmacists to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center.

Primary Responsibilities:

• Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
• Prioritize the privacy and confidentiality of the patient's medical information, adhering to HIPAA regulations, and organizational policies always
• Document provider feedback in clinical database
• Manage various incoming fax queues to ensure all provider feedback is appropriately captured
• Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
• Document and store all returned mail based on standard operating procedures
• Provide outstanding customer service to all inbound / outbound calls
• Perform miscellaneous auxiliary functions essential to the efficient operation of the department
• Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
• Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
• Other duties as assigned by Operations Team Manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active and unrestricted Pharmacy Technician license in state of residence
• 1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills
• Intermediate level of proficiency with Microsoft Word, Outlook and Excel
• Ability to navigate approved platforms, multi-task using multiple databases/platforms, applications and competent use of computers/technology
• Ability to work a flexible schedule with rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday
• Has previously worked or is currently working as a contractor placed at UHG or one of its subsidiaries or affiliates
• Must be 18 years of age or older

Preferred Qualifications:

• Current pharmacy technician license in state of residence
• Active National Pharmacy Technician Certification
• 1+ years of pharmacy related experience (includes retail pharmacy experience)
• Prior call center experience taking inbound and/or making outbound calls
• Previous Pharmacy Benefit Management (PBM) experience
• Bilingual (fluent in medical terminology) in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese

Soft Skills:

• Strong written and verbal communication skills
• Highly motivated and self-directed
• Ability to interact cross functionally within the organization
• Demonstrates interpersonal and problem-solving skills - Ability to ask questions to understand patient needs while having empathy and actively listening
• Strong telephonic skills - Ability to speak clearly and communicate with senior citizens and healthcare professionals
• Effective communication skills that involve articulating the details of multiple initiatives and tailoring discussions to address the specific concerns for patients
• Ability to manage and prioritize multiple tasks efficiently, ensuring timely completion without compromising quality
• Competence in using Excel built-in navigation features to quickly locate and switch between multiple worksheets within a workbook
• Capable of defusing conflict appropriately with strong conflict management skills
• Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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