Mortgage Manager - Servicing/Post Closing

The Mortgage Manager leads the employees to achieve the strategic initiatives set forth by the Credit Union. The position is responsible for identifying areas of strength and development and utilizing this knowledge to lead the department towards achieving its goals. The Mortgage Manager: Servicing/Post Closing is responsible for the development, training, coaching, mentoring and performance of the servicing and post-closing teams. The position is responsible for growing and developing the department, in addition to ensuring compliance with Credit Union policies, procedures and practices. The Mortgage Manager: Servicing/Post Closing leads the operations and strategic planning, development and implementation of the loan servicing and post-closing functions.

Work Arrangement: This position is able to work onsite or hybrid at our East Lansing Headquarters.

Schedule: This position requires the ability to work during the Credit Union hours of operation, including Saturdays with additional time as required to fulfill responsibilities. Additionally, this position is required to represent the Credit Union in the community at events and volunteer functions outside of business hours.

Compensation & Benefits:

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with a company match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave
• Learn more about our benefits here

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Essential Duties and Responsibilities:

Mortgage Manager:

• Lead the strategic planning, development, and implementation of the CU's home loan servicing and post-closing functions.
• Establish robust operational processes, policies, and procedures to ensure compliance with regulatory requirements and industry best practices.
• Oversee the daily operations of mortgage and home equity servicing, including payment processing, escrow management, member support and year-end processing.
• Responsible for post-closing team including loan funding, loan creation, construction draw management, internal and external audits, selling to secondary market
• Develop and manage high-performing servicing and post-closing teams, fostering an environment of collaboration, continuous improvement, and member-centricity.
• Ensure accuracy, efficiency, and compliance of all mortgage servicing operations, regularly auditing processes to mitigate risk.
• Maintain comprehensive knowledge of servicing industry standards, regulations, and market trends, adapting operations as needed.
• Implement technology solutions and systems to enhance service quality, improve productivity, and deliver exceptional member experiences.
• Provide regular reporting and analysis of servicing portfolio performance to VP of Residential Lending.
• Supervises the mortgage employees and their daily activities; responsible for reviewing unusual applications/situations, signing off on loans and resolving issues with members
• Responsible for the continued monitoring of the mortgage and home equity portfolios including number of applications, % approved, % denied, % purchase, % refinanced, % construction, % funded and delinquency and charge off trends, % roll off of current portfolio, additions to mortgage and home equity portfolios
• Responsible for the continued monitoring of the mortgage and home equity employees including the time from application to closing to insure that member service is maximized; also includes tracking and monitoring the types of products and services that are being cross sold by the employees and accepted by the membership
• Responsible for accuracy of the employee's work including the timely reconciliation of mortgage related general ledger accounts
• Responsible for the supervision and administration of processing mortgage applications from initial application to closing; also responsible for ensuring portfolio is serviced properly; ensures operations are run with complete thoroughness, accuracy and timely completion; must maintain extensive knowledge of mortgage regulations
• Participates in mortgage industry related events within the community while representing the Credit Union in a professional manner
• Responsible for the underwriting of Credit Union employee and board of director loans
• Responsible for conducting research for the development of new mortgage loan products and programs; researches products, programs and services and makes recommendations to the vice president and/or executive team; remains well informed on trends in the marketplace and changes in regulations that effect the operation of the department
• Responsible for the participation in employee training related to quality reviews by dissecting mortgage and home equity lending decisions and discussing the merits as a learning opportunity for all employees
• Responsible for conducting presentations or trainings to employees, management and executive team regarding new products, programs and services
• Provide consistent coaching to employees while mentoring and developing skills
• Understand performance of employees by recognizing areas of strength and development
• Deliver honest, accurate and timely feedback regarding overall performance of employees
• Identify and prepare employees to take on leadership roles within the Credit Union
• Maintain regular communication with your supervisor sharing relevant information
• Assist with the development of goals, objectives, and sales strategies for your area
• Use judgment and decision making skills to protect the members and the Credit Union
• Maintain a high level of professionalism with interactions and relationships throughout the Credit Union
• Attend Credit Union events
• Respond to, and take corrective action on all internal and external audit findings
• Maintain compliance with Federal and State laws and regulations, in addition to Credit Union policies and guidelines
• Recognize need and create relevant resources
• Actively engage in learning about Credit Union financials
• Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure employees compliance with Credit Union policies and state and federal regulations and laws
• Participate on committees or projects within your area
• Perform other duties and assist other employees, as assigned

Mortgage Manager II:

• Perform all of the Mortgage Manager duties and responsibilities
• Communicate impactful information to members of the management team
• Lead your area through difficult, complex or emergency situations
• Handle complex situations with confidence, knowledge and creativity
• Identify, communicate and provide solutions for trends that impact the level of service provided in your area
• Determine and implement strategic direction for your area
• Evaluate processes and procedures and offer suggestions for increased efficiencies and cost reduction
• Participate in mentoring and development of Management Development associates
• Utilize knowledge of Credit Union financials to drive strategic initiatives for your area
• Remain current on financial industry topics and trends by seeking educational opportunities
• Participate in Credit Union projects and committees

Senior Mortgage Manager:

• Mastery of Mortgage Manager and Mortgage Manager II duties and responsibilities
• Act as a peer leader while providing support to members of the management team
• Share information that has been gained through independent learning; present ideas to benefit your area and Credit Union
• Communicate impactful information to members of the management team
• Lead Credit Union projects and committees
• Cultivate relationships with other leaders through participation in community event

Knowledge, Skills, and Abilities Required:

Mortgage Manager:

• High School Diploma or equivalent required.
• A bachelor's degree or actively pursuing a bachelor's degree in Business, Finance, or related degree program
• Advanced communication skills
• Ability to develop and garner performance from employees
• Ability to define strategic direction
• Ability to define employee performance
• Strong knowledge of the Credit Union's systems, products, services, procedures, laws and regulations
• Strong knowledge of Credit Union's culture, philosophy and mission
• Ability to analyze and think critically
• Preferred knowledge of lending underwriting and decision making
• Ability to prioritize and meet deadlines with strong organizational skills and ability to multi-task
• Exemplify reliability and dependability
• Ability to adapt and assist others through change
• Ability to work within the Credit Union's specified hours of operation
• Previous management experience preferred
• NMLS number required in accordance with federal regulations.
• Fannie Mae secondary market eligibility required
• Management positions are evaluated on a business need and may require temporary or permanent relocation to another location within the United States

Mortgage Manager II:

• All of the Mortgage Manager knowledge, skills and abilities
• Bachelor's degree required
• Excellent communication skills
• Advanced ability to develop and garner performance from employees
• Advanced ability to analyze and think critically
• Strong knowledge of lending underwriting and decision making
• Knowledge of financial industry topics and trends
• Ability to lead others through complex change

Senior Mortgage Manager:

• Mastery of all required knowledge, skills and abilities of Mortgage Manager and Mortgage Manager II
• Extensive knowledge of lending underwriting and decision making
• Advanced knowledge and understanding of financial industry topics and trends

Physical Demands and Work Environment:

• May be required to remain in a stationary position for an extended period of time
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
• Occasionally needs to move about inside of office area
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
• This position is able to work in hybrid or onsite working arrangements

Disclaimer:

• Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.