Manager, Engineering - Corporate Field Operations

This posting has been extended beyond it's anticipated closing date.

Responsible for testing, training on new OSP equipment and technology. Maintain product integrity and oversee engineering initiatives. Coordinate and collaborate with Construction, Dispatch, Warehouse, Technical Operations and Care operations to ensure optimal customer experience. Responsible for purchasing, budgeting, deployment of new products. Assists in the development of training in conjunction with vendors. This role is also responsible for the support of legacy equipment, answering questions, directing to training materials and helping troubleshoot field equipment and technology.

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards.
• Consult with managers regarding technical operations and strategic planning of rebuilds, network operations and dispatch, new product development and deployment.
• Evaluate and consult with managers regarding construction projects, capital budget items and equipment requirements.
• Provide quality assurance support and direction to engineering staff regarding new or existing technologies, company technical quality assurance (TQA) standards.
• Maintains good relations with local utilities, vendors, contractors, and government agencies.
• Monitor and provide guidance in the capital budget process to ensure projects are cost effective, completed on time, and on budget.
• Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance.
• Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment.
• Establish positive employee relations through effective communication and ongoing support.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand, and follow company policy.
• Perform other duties as requested by manager.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to provide coaching and counseling when necessary
• Ability to supervise and motivate others
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
• Knowledge of company products and services
• Knowledge of Electronic theory, Federal Communications Commission regulations and Fiber Optic theory
• Demonstrated leadership qualities with proven ability to provide effective, results oriented direction
• Ability to maintain confidentiality
• Knowledge of Microsoft Office
• Valid driver's license with satisfactory driving record within Company required standards

Required Education

• Bachelor's degree in engineering or related field, or equivalent experience
• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Required Related Work Experience and Number of Years

• 1+ year Project Management work experience preferred
• 2+ years of related supervisory experience preferred
• 5+ years of Engineering experience preferred
• HFC and Networking experience preferred.

Preferred Related Work Experience and Number of Years

• Project Management work experience - 1+
• Engineering experience - 5+
• HFC and Networking experience
• Management or leadership experience - 2+
• Maintenance/Field Experience
• Training experience a plus

WORKING CONDITIONS

• Office environment
• Exposure to moderate noise levels
• 50% - 75% Travel Required

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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