Product Manager (flex-hybrid)

Are you passionate about driving product innovation and enhancing customer engagement? UCLA Health is seeking a Product Manager to serve as a key liaison between OHIA and various customer groups. This role focuses on understanding customer needs, aligning them with OHIA's solutions, and promoting adoption across UCLA Health's self-service analytics community.

• Customer & Stakeholder Engagement - Build relationships, facilitate meetings with prioritization committees, and match customer needs to existing or future OHIA products.
• Product Lifecycle Management - Oversee all phases of product development, ensuring alignment with OHIA's strategic roadmap.
• Communication & Marketing - Develop marketing materials, training resources, and strategic communication plans to drive product adoption.
• Training & Support - Deliver training on analytical tools, support end-user inquiries, and promote best practices in self-service BI solutions.
• Process Improvement - Identify communication gaps, optimize workflows, and ensure compliance with UCLA Health IT standards.

SAP Webi, Tableau, MS Power BI, enterprise scheduling tools

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least5-10% of the time, within 96 hours of notice,or as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 - $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

Candidate must have a minimum of 2-5 years of progressively responsible professional experience in IT and the following:

* Experience managing customer accounts or customer groups

* Experience with managing the product lifecycle for technology based tools and solutions

* Experience executing communications strategy for similar or larger audiences using old and new media

* Effectiveness at leading through influence across multiple competing stakeholder groups, with above-average communication skills, both written and as a presenter.

* Technical skill and/or ability to acquire in-depth knowledge and use of Business Intelligence products with a solid knowledge of the Business Intelligence industry and data visualization best practices

* General knowledge of databases, data warehouses, and data management practices (preferred)

* Knowledge of Oracle and/or SQL Server (preferred)

* Ability to be a team player willing to cooperate and coordinate with other technical staff

* Ability to work both independently and in a team-oriented, collaborative Environment.

* Technically competent with various software programs, such as Project, Word, Excel, Visio and PowerPoint.

* Ability to conform to shifting priorities, demands and timelines through analytical and problem solving capabilities

* Ability to effectively prioritize and execute tasks in a high-pressure environment

* Persuasive, encouraging, and motivating.

* Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

* Strong written and oral communication skills

* Strong interpersonal skills.

* Excellent customer service orientation