Customer Associate

Overview

The Customer Associate manages the order process: from taking the order to delivery of the order. This includes, but not limited to: updates to customers with accurate information on their order; follow ups and/or investigation of customer requests .This roles fosters customer relations by utilizing proper communication skills to strengthen business relationships.

Responsibilities

• Completes the order entry process with high degree of accuracy
• Works closely with customer's corporate offices to assist in customer and sales representative communication and complaint resolution
• Answers technical questions about our product as well as providing part numbers and prices for replacement parts
• Researches any delivery and/or invoicing issues discrepancies
• Composes and types correspondence to customers
• Provides confirmations via WoodWareand/or working with customers when there is a problem with an order due to product availability
• Files all customer related documents
• Creates custom door pricing quotes in a timely manner
• Organizes customer related documents
• Follows all Company related safety/environmental rules and regulations

Knowledge/Skills/Abilities:

• Ability to work independently and effectively in a team environment
• Excellent phone and written communication skills
• Excellent PC skills including Microsoft Office tools or Master-Pak software
• Strong critical thinkingskills
• Ability to organize and maintain detailed records
• Ability to establish and continually develop relationships with the customer and other functions within the organization
• Ability to work well in a fast-paced environment and the ability to multi-task
• Product Knowledge as it relates to the Door industry
• Telephone Etiquette
• Patience

Qualifications

• High School Education required, Associate's Degree or higher preferred
• Previous experience in customer service or manufacturing is strongly preferred

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About Owens Corning

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer.