New

Supervisor - Beach Club

Loews Hotels, LLC.
United States, Florida, Orlando
Jun 06, 2025
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Hard Rock Hotel Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion. As a Beachclub Supervisor, you'll lead a dynamic team to deliver exceptional guest experiences across our dining and beverage outlets. From supervising staff and maintaining quality standards to assisting with training, scheduling, and inventory, you'll ensure smooth and efficient operations. Who You Are: Lead and motivate a diverse team to ensure smooth operations. Focus on delivering exceptional guest experiences and resolving issues promptly. Maintain high standards in service, presentation, and operations. Communicate effectively with staff and guests to ensure clarity and satisfaction. Adapt quickly and solve problems in a fast-paced environment. Passionate about hospitality and thrive in a fast-paced, team-driven environment What You Will Do: Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency. Monitor service quality, food presentation, and guest satisfaction to uphold high standards. Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery. Assist with planning and managing special events, and private functions. Greet guests, address inquiries, and resolve complaints promptly and professionally. Gather and analyze guest feedback to suggest improvements and enhance experiences. Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads. Conduct pre-shift meetings to communicate priorities, updates, and promotions. Support recruitment, onboarding, and training of new team members. Provide ongoing coaching and feedback to maintain service excellence. Monitor inventory and stock levels, coordinating purchases to meet operational needs. Track sales, control waste, and implement portion control to optimize profitability. Ensure compliance with health, safety, and hygiene regulations across all operations. Other duties as assigned. Your Experience Includes: Minimum of one year of food and beverage experience required; prior leadership or supervisory experience is preferred. Thorough understanding of food and beverage techniques, service standards, and sanitation regulations. Strong organizational, communication, and leadership skills with the ability to motivate teams. Proficient in Microsoft Office and familiar with POS systems and basic financial reporting. Ability to lift and carry food service trays weighing 35+ pounds. Skilled in working efficiently in fast-paced environments while maintaining attention to detail. Flexible availability to work weekends, holidays, and varied shifts as needed. High School Diploma or equivalent preferred.