Sales Coach

• Manages an evolving inside New Hire sales team starting with onboarding through 12 months of hire. Understands individual development needs of each New Hire member of their sales site team and proactively coaches, catering to specific needs.
• Works with PCCU Training, Technical Sales Organization, Product Management, Human Resources Recruiters, IT Help Desk, Onboarding Specialist & Sales Managers to help with onboarding & ongoing development of new hires.
• Helps New Hire team members improve performance through one-on-one proactive coaching sessions, training and responsive coaching including 6/12-month business reviews for each New Hire Account Manager.
• Conducts ongoing sales skill performance evaluations for all assigned New Hire team members.
• Interviews all New Hire members of their sales site teams.
• Identifies New Hire reinforcement areas with Sales Skills, Business Development, Pipeline, Backlog Management & Order Maintenance.
• Designs & delivers virtual classes based on identified New Hire reinforcement areas in person & virtually using Webex, Microsoft Teams & Adobe Connect.
• Serves as first line of support to team member for logistics, customer issues, pricing inquiries, system and procedural questions, advice and issue escalation.
  
  
  
  • Develops relationships with internal and external resources.
  • Resolves customer and business issues.
  • Serves as communication interface between Account Managers and internal departments.
  • Answers questions regarding policies and procedures.
  
  
  
  
• Prepares and develops Account Managers (AM) in all aspects of their job.
  
  
  
  • Observes Account Manager’s performance through phone monitoring, direct observation and joint customer engagement.
  • Identifies coaching opportunities and development needs for assigned AMs.
  • Helps Account Managers to improve performance through one-on-one proactive coaching sessions, training, and responsive coaching.
  • Utilizes a combination of leadership, coaching/mentoring and inspection skills based on established metrics to guide AM’s successful development.
  
  
  
  
• Creates quarterly and monthly strategies for producing business results for the AM that are assigned to them through forecasting and business analysis.
  
  
  
  • Prepares reports for 6-month business reviews, analyzes and interprets reports.
  • Meets with every Account Manager on New Hire sales team individually to identify goals and create action plans for attaining those goals.
  • Inspects progress toward action plans throughout month in conjunction with the Sales Manager.
  
  
  
  
• Participates in self-development learning opportunities as well as strategic planning meetings with Sales Managers in reference to the New Hire Account Managers.
  
  
  
  • Attends Sales meetings and trainings (sales/vendor/technology/systems, etc.).
  
  
  
  
• Develops special projects as needed in conjunction with internal partners.
  
  
  
  • Trials new programs or techniques to expedite the on-boarding process.
  • Coordinates with other departments to develop programs to facilitate AM growth and development up through 12 months in tenure.
  
  
  
  
• Performs all other duties or special projects as assigned.

• Bachelor’s Degree or the equivalent combination of education and work experience.
• Proven coaching/mentoring skills with the ability to provide constructive feedback to drive Account Manager Growth.
• Collaboration skills with the ability to identify potential employee issues with knowledge of who to approach to resolve said issues.
• Team player with the ability to portray a positive, problem-solving attitude while coaching/mentoring Account Managers.
• Intermediate Microsoft Office Skills with the ability to create and deliver presentations.
• Strong system skills, including Callback, E1, and B2B.
• Comfortable in a dual monitor environment.
• Good multitasking skills with the ability to manage priorities.
• Strong critical thinking skills with the ability to make strategic decisions regarding AM development.
• Intermediate verbal and written communication skills with the ability to communicate with different personalities and individuals with diverse backgrounds.
• Detail-oriented with the ability to detect trends, errors and identify areas to review for better efficiency.
• Experience with Sales and Leadership methodologies: Basho, The John Maxwell Company, and Challenger training preferred.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person."