General Manager, Business Services

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

The General Manager, Business Services is a key leadership role within the organization, responsible for driving customer satisfaction, operational excellence, and strategic growth through the oversight of three essential functions: Generation Interconnection, Business Services, and Strategic Customer Services. This role will shape and deliver a high-quality experience for commercial, industrial, and renewable energy customers navigating complex utility projects.

As the leader of this cross-functional department, the General Manager will ensure seamless execution of grid interconnection requests, large service upgrades, and strategic account management. The ideal candidate brings strong operational acumen, a customer-first mindset, and the ability to build partnerships across internal teams and external stakeholders

Location: Hybrid, Downtown Pittsburgh, PA

Responsibilities:

• Serve as the company's strategic leader for large commercial and industrial customer engagement, renewable energy interconnection, and high-impact customer projects.
• Provide forward-looking leadership and continuous improvement strategies to enhance customer experience, streamline project delivery, and maintain regulatory compliance.
• Represent the voice of the customer to internal business units, advocating for improvements to process, service quality, and infrastructure planning.
• Develop and implement long-term strategies to expand renewable generation interconnections and support the energy transition in the service territory.
• Foster a high-performance, customer-oriented culture rooted in accountability, empathy, and innovation.
• Coach and develop team members with a focus on career growth, cross-functional knowledge, and leadership capabilities.
• Encourage collaboration across departments, including Engineering, Operations, Regulatory, and Customer Service, to ensure unified service delivery.
• Promote team visibility through public engagement, stakeholder outreach, and community participation.
• Responsible for the Generation Interconnection, Business Services, and Strategic Customer Services teams

Education/ Experience:

• Bachelor's in Engineering, Business Administration, Public Policy, or a related discipline required
• Master's degree preferred
• 10+ years' industry experience required
• 5+ years leadership experience required
• Experience working with regulatory frameworks, interconnection standards, and utility tariffs preferred
• Strong understanding of distributed energy resources (DERs), transportation electrification, and utility-customer interfaces preferred

Skills and Abilities:

• Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and SharePoint.
• Ability to communicate clearly and concisely.
• Adaptability, flexibility, and comfort with working in a fast-paced environment.
• Highly organized with strong attention to detail.
• Ability to multi-task with the ability to manage competing priorities.
• Prompt executor.

Must possess a positive attitude and strong values that fit with the Company's core values:

• Energized to shape the future;
• Bold in thinking and exploration of new possibilities;
• Collaborative in approaching all challenges;
• Responsible in commitment to safety, management of assets and finances and interaction with colleagues, business clients and other stakeholders;
• Selfless in serving the community, both on the job and through volunteerism.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.