Exception Item Processing Specialist III

Position Summary

• Complete investigations of Reg E disputes, process final decision notifications to clients, and process ACH returns or permission to return requests within the Reg E timeframe.

• Responsible for live monitoring of international ACH transaction (IAT) OFAC suspects; escalate, block, or reject transactions as needed.

• Understand loan policies to accurately make and process NSF decisions, process customer correspondence.

• Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey's vendor partners.

• Research and process ACH and check chargebacks as needed.

• Reconcile various General Ledger Accounts to meet defined SLA.

• Process foreign check collection on a manual cash letter.

• Image, entry correction and balancing of deposit items.

• Look up Bank of First Deposit for return items.

• Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN.

• Utilize the tools that support Zelle processing and disputes, as well as detect fraud in live monitoring.

• Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary back up documentation, and assisting with investigations.

• Process charged-off account recoveries and refund requests.

• Provide back up support as needed

• Analyze work processes and create efficiencies

• Create processes to prevent fraud

• Prepare procedures and training plans

• Partner with other lines of service

• Responsible for managing, reporting and service level of assigned processes.

• Manage vendor relationships on assigned processes to ensure service levels are met and issues are reported and resolved timely.

• Represent department when department manager is not available, communicating as needed with Lines of Business and Management, working to collaborate on critical issues and solutions.

Knowledge of:

• Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation E
• Extensive understanding of bank accounting and ability to perform higher math functions is required
• Strong oral and written communication, organizational, and listening skills.

• MS Office tools including expert knowledge of MS Excel, MS PowerPoint.

• Jack Henry Xperience system (preferred)

Ability to:

• Interact effectively with others to establish and maintain smooth working relations - demonstrating excellent interpersonal relations

• Take more than normal care to mitigate risk and prevent loss to the Bank.

• Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a must

• Maintain confidentiality of customer and bank information

• Work independently and own customer issues start-to-finish

• Perform duties and make decisions under frequent time pressures

• Follow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessary

• Look beyond the obvious to resolve more difficult exception items.

• Maintain visual attention and mental concentration for extended periods of time

Education and Training:

• Requires High School diploma, college degree preferred.
• Ability to document and communicate issues and processes both orally and in writing.

• Ability to research issues where there may not be precedents to assist in finding solutions.

• Requires 3 or more years banking experience in a research-oriented position with potential customer impact, or management experience.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $20.50 - $26.50/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.