Patient Access Associate 3

Inova Behavioral Health Services - Merrifield is looking for a dedicated Patient Access Associate 3 to join their team. This hybrid role will be full-time, day shift from Monday - Friday between 8:30 a.m. - 5:00 p.m. This role will require you to be onsite 4 days with a remote option 1 day of the week.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules.

Patient Access Associate 3 Job Responsibilities:

• Responsible for identifying customer needs and fulfilling customer expectations by performing assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures.
• Verifies and enters insurance information and authorization/referral requirements into databases.
• Counsels patients on financial liability by using available financial counseling tools
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 2 years of healthcare patient access experience, or 2 years of experience in healthcare revenue cycle.

Preferred Qualifications:

• 2 years of remote patient access experience preferred
• Strong attention to detail and ability to work independently
• Proven proficiency in multiple Patient Access functions
• Advanced communication and computer skills