Manager, IT Infrastructure Operations

Why us, why now?

We are seeking a highly skilled and experienced IT Infrastructure Operations Manager to oversee a hybrid operational team covering day-to-day (Tier 2 and Tier 3) support services as well as project engineering, conducting refresh and modernization activities for supported infrastructure systems. Scope of responsibilities includes data center services (server, storage, network (LAN, VoIP & ISP), back-up, and recovery. The ideal candidate will be responsible for ensuring the smooth and efficient delivery of all IT operational processes, managing and motivating a team of employees, and implementing strategies to improve reliability and reduce costs.

How will you make an impact?

• Oversee all aspects of the data center's critical physical infrastructure. Maintain high availability without impact to internal/external customers and maintain service level agreements.

• Manage network physical and virtual infrastructure that enables network connectivity, communication, operations, and management of an enterprise network, as well as the availability of on-site user experience.

• Manage hybrid teams of 24x7 engineering technicians. Prioritize and assign tasks, manage projects, coach, and create documentation. Guide, train, and educate staff on best practices related to all service owner issues.

• Effectively and efficiently manage the operations budget and expenditures.

• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.

• Coordinates with a multitude of third-party vendors, ensuring adherence to contracted commitments. renewals and pricing.

• Communicate complex technical information to a non-technical audience.

• Respond to out-of-hours emergency calls and on-site weekend deployments.

• Act as an escalation point for all facilities-IT related issues, including coordinating routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS / PDU, computer room air handlers, etc

What you'll bring to the role:

• Bachelor's degree in Computer Science or a related field or equivalent experience.

• 7+ years of demonstrated success managing IT operations and support services.

  • Vendor Management - contracts, renewals, budgets, invoice AP.

  • Sourcing Management- on-site staff, offshore managed Service experience.

• Technical proficiency with data center solutions

  • Network: CCNA, Core, Firewall, WLC, Switches, Routers, SDN, etc.

  • Servers: Physical and virtual machines (e.g., VMware, Nutanix).

  • Storage: SAN / NAS, NetApp.

  • Backup: Nimble, NetBackup, Cohesity, Rubrik.

  • Power: UPS, PDU, CRAC.

  • Identity & Access Management - DC, AD, LDAP, SAML, Entra ID.

• Windows Fundamental certificate.

• Public Cloud Integration: Connecting with AWS or Azure.

• Strong leadership and communication skills.

• Able to manage multiple projects and priorities simultaneously.

Preferred

• AWS Networking including - VPC, ALB, Route 53.

• AWS Practitioner certificate.

• Azure Fundamentals certificate.

• ITIL v4 (Preferred).

• PMP (Preferred)

This position follows a hybrid schedule, requiring 2-3 days of onsite work per week in Washington, D.C

Remote Work Eligibility

Compensation Grade Range

Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor's degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.

The Association of American Medical Colleges (AAMC) is an Equal Opportunity/Affirmative Action Employer. The AAMC is committed to the policy of an equal employment opportunity in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

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