Provider Payor Relations and Strategy Account Manager

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Provider Payor Relations and Strategy Account Manager - Remote plays a vital role in optimizing Hanger's revenue by leading strategic initiatives focused on rate improvement, contract expansion, and managed care. This position requires a blend of sales expertise, contract negotiation skills, and customer relationship management to drive profitable growth. Managing accounts across multiple states, the manager collaborates with health plans, hospital systems, and internal teams to ensure continued success in the market.

Strategic Rate & Contract Management

Develop and execute strategies to increase reimbursement rates annually within existing contracts.
• Lead contract negotiations, ensuring competitive pricing and contract retention.
• Adjust contract terms as needed to align with evolving business objectives.

Revenue Growth & Market Expansion

• Identify opportunities to expand Hanger's contracts and grow the portfolio of Orthotics & Prosthetics (O&P) products.
• Implement a Business Plan for Managed Care, prioritizing profitable growth.
• Analyze financial data and market trends to optimize revenue for key accounts.

Cross-Functional Collaboration

• Work with Commercial Operations to ensure contracts are properly loaded and audited.
• Partner with the Hanger Clinic Team to facilitate business reviews and negotiation support. Coordinate with the Hospital Sales Team to develop strategic partnerships with health systems.

Client & Payor Relations

• Build and maintain strong relationships with large customers and health plan contacts.
• Provide customer education and training to enhance contract performance.
• Manage responses to escalated issues within assigned accounts.

Process Improvement & Leadership

• Lead projects focused on contract management and payor strategy improvements.
• Serve as a subject matter expert, supporting internal teams in contract-related inquiries.
• Some travel may be required.

• Education: Bachelor's degree in healthcare administration, business, or related field
• Experience: Minimum 10 years in healthcare sales, contract negotiations, or payor relations.
• Industry Knowledge: Deep understanding of managed care, reimbursement models, and healthcare market trends.
• Technical Skills: Proficiency in Microsoft Office, Adobe
• Soft Skills: Strong negotiation, communication, and analytical abilities.

• Ability to work independently and within cross-functional teams.
• Effective organizational and leadership skills.
• Strong judgment, decision-making, and problem-solving capabilities.
• Commitment to integrity, collaboration, and patient-centered excellence.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $120,000 to $140,000 annual salary + annual bonus. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO