Client Services Specialist

About Us

CSI Laboratories, a Fulgent Genetics Company, is a nationally recognized cancer testing and diagnostics laboratory experienced in helping pathologists and oncologists diagnose and treat cancer patients.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

Responsible for specialized customer service duties necessary to maintain an efficient and high-quality lab operation. Serves as initial point of contact with all clients, CSI Account Managers and other callers.

Key Job Elements

• Provide prompt, courteous, and professional customer service to all internal and external clients of CSI Laboratories.
• Triage calls, handle questions and direct callers to appropriate personnel/department.
• Resolve all client and internal case concerns via email and ticket in a timely manner.
• Learn to navigate laboratory information systems to identify cases and distribute final diagnostic reports to appropriate clients.
• Fulfill client requests for specimen kits and materials, RPMI and other needed supplies.
• Schedule specimen pick-ups.
• Maintain accurate and up-to-date logs, worksheets and comments to database to assure immediate access to information.
• Provide support to Company's Medical Directors in obtaining additional clinical history from clients, tracking cases and final reports.
• Accurately add/cancel tests; provide specimen requirements.
• Operate office equipment including computers, scanners, copiers, etc.
• Be available for on-call duty to handle urgent calls from clients and CSI account managers

Knowledge/Experience

• 1-3 years of proven customer service and/or administrative experience in a fast-paced environment (prefer experience in healthcare/laboratory setting).
• Experience handling multiple projects at one time.
• Ability to communicate effectively - both written and oral.
• Motivated to work independently and within a team environment.
• Proficient with Microsoft Office programs.
• Ability to handle stressful situations
• High School Diploma. Some college preferred.
• Non-technical laboratory personnel must complete at least six hours of continuing education annually.

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.