Sales Operations Administrator

Application Instructions:To be considered for this position, please follow these two steps:

1. Complete the Culture Index Survey - Copy and paste the following link into your web browser: https://go.cultureindex.com/p/ljYC4kTLDR6XTfmgA
2. Submit Your Application - Click the "Apply" button at the end of this job description to officially apply for the role.

Your application will only be reviewed if both steps are completed.

Location: Kent, WA
Pay Range: $32.00-$36.00 per hour, based on experience
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Employment Type: Full-Time

We are looking for a proactive, detail-oriented Sales Operations Administrator to join our team in Kent, WA. In this pivotal role, you'll support the entire sales process-from estimate follow-ups to order administration-ensuring smooth customer experiences and effective internal coordination.

This is an ideal opportunity for someone who enjoys managing details, streamlining processes, and being a dependable communication bridge between departments and customers. If you thrive in a fast-paced, team-oriented environment and are passionate about customer support and operational excellence, we want to hear from you!

• Serve as the main contact for estimate follow-ups, helping customers move from quote to purchase.
• Monitor the estimate tracker and keep the parts manager, director, inside and MRO sales teams informed throughout the sales process.
• Support quick resolution of estimate issues, order updates, and documentation needs.
• Contact customers proactively after estimates are sent to confirm receipt and interest.
  

• Track all customer interactions and estimate stages in the CRM and ERP systems.
• Generate daily, weekly, and monthly sales reports to identify performance trends.
• Ensure data consistency across quotes, orders, and customer records.
• Highlight upselling and cross-selling opportunities based on buying patterns.
  

• Verify and process incoming sales orders.
• Coordinate delivery and service timelines with logistics and operations teams.
• Prepare necessary documents such as invoices, purchase orders, and shipping confirmations.
  

• Identify inefficiencies and suggest improvements in sales workflows.
• Help develop and maintain standard operating procedures for greater consistency.
  

• Work closely with Sales, Operations, Finance, and Customer Service to ensure aligned communication.
• Facilitate a smooth transition from sales to fulfillment and service delivery.
  

• Excellent organizational and multitasking skills with strong attention to detail.
• Sales-driven mindset with a customer-first attitude.
• High emotional intelligence and effective interpersonal communication.
• CRM and ERP system proficiency.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in sales support, customer service, or operations preferred.
  

• High school diploma required; Associate or Bachelor's degree in Business or related field preferred.
• 2-4 years of experience in sales operations, sales administration, or customer service.
  

We offer a comprehensive and competitive benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) and Holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Professional Development Support

Apply today and play a vital role in supporting our sales success!

"EEO/AA Employer/Vet/Disabled"

Complete the Culture Index Survey - Copy and paste the following link into your web browser:

https://go.cultureindex.com/p/ljYC4kTLDR6XTfmgA

#INDPPG