Customs Operations Team Leader

Job title: Customs Operations Team Leader

Job Location: Columbia, SC

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html

We have an outstanding career opportunity for a Team Lead Customs Entry Processing in our Columbia, South Carolina. As a Team Lead -Customs Entry Processing you will be responsible for ensuring the completion of customs entry documentation into our computerized system for our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company!

Key responsibilities:

• Assist team members with escalations related to customs entries.
• Enter new customer orders into the DHL computerized system to facilitate cargo release.
• Ensure accurate and timely data entry and upload of all relevant information.
• Complete document auto-upload processes as required in the DHL computerized system.
• Collaborate with importers to gather missing information through telephone or email communications.
• Maintain positive and professional relationships with both internal and external customers.
• Process medium complexity air and ocean shipments, demonstrating a thorough understanding of Special Program Indicators (SPI) related to Free Trade Agreements (FTAs) and Participating Government Agencies (PGAs).
• Direct and coordinate a team of Customs Specialists in daily operational activities.
• Ensure all customs entries are completed efficiently and within deadlines.
• Develop initiatives for operational efficiency improvements.
• Ensure adherence to defined processing standards.
• Oversee operational account management, ensuring delivery against agreed scopes.
• Handle escalations, including disputes with internal and external customers.
• Ensure compliance with operational standards.
• Identify training needs and opportunities for developing a highly skilled customs operations team.
• Monitor and steer best-shored process elements.
• Interact with Customer Service, Product, and Global Service Centers as necessary.
• Undertake additional tasks as assigned.

Skills and Qualifications:

• High School diploma or GED required.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Exceptional customer service skills.
• Strong communication abilities.
• Flexibility to work various shifts, including days, evenings, nights, or weekends.
• Minimum of 3-4 years of experience in customs operations or a related area.
• Extensive knowledge of customs requirements and operational processes.
• Proven long-term experience in the customs segment.
• Strong decision-making skills
• High level of written, verbal, and organizational skills.
• Diligent attention to detail.
• Motivated to achieve success, inspire, and coach others, lead by example.

SHIFT: Monday-Friday

Pay Range $22,91 - $30,55 hourly + (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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