TRUE Center Patient Transition Specialist

Job Summary:

The Patient Transition Specialist is a professional whose duties and responsibilities are to support patients and their families as they move their care from our pediatric clinic to adult care at another institution. This would include, but is not limited to:

Key Responsibilities:

• Create comprehensive resource lists and internal tracking documents for adult care providers and other nonclinical needs, ensuring accurate and accessible information for patient needs
• Collaborate with TRUE team members and programs across the state and region to identify and address unique, non-clinical patient needs to include but not limited to providing resources (internal and external) and guidance to meet desired goals, assistance in finding an adult provider when ready and other non-clinical needs that arise and are within clinic's scope
• Meet with patients and families during and after clinic appointments to independently assess needs, provide guidance, and coordinate necessary support services, demonstrating sensitivity and empathy in patient interactions.
• Verify and maintain accurate information about internal and external/community programs, ensuring they align with patients' specific medical and personal requirements while adhering to healthcare regulatory standards.
• Serve as a key liaison between pediatric clinic staff, adult care providers, patients, families, and community organizations, fostering clear and timely communication to enhance patient care continuity.
• Advocate for patients' preferences and concerns throughout their time in TRUE, and as they begin the transition to adult care process, maintain high ethical standards and compliance with healthcare regulations in all aspects of patient transition coordination, ensuring confidentiality and patient safety.
• Independently undertake supplementary coordination tasks as necessary to support smooth patient transitions, including administrative duties, logistical arrangements, and ongoing evaluation of transition processes.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in any field
• 3-4 years of experience with care coordination, case management, or community outreach*
• 2 years of patient-facing experience in a clinical setting*

*Experience may be obtained simultaneously

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Condition of Employment:

• Must successfully pass a drug test through Children's Hospital Colorado
• Must be willing and able to pass a national criminal background check

*For questions regarding Children's Hospital drug testing requirements, please contact Children's Human Resources at 720-777-8598. Some positions may require testing if access to the Children's Hospital or their systems is needed at any time during employment with the University. If drug testing is required, it will be listed in the job posting.

Preferred Qualifications:

• 2+ years of experience working in a clinical setting
• Experience working with adolescents and/or young adults
• Experience with Epic EMR system
• Experience working with transgender and gender diverse youth

Knowledge, Skills, and Abilities:

• Critical thinking: Assessing and evaluating individual patient needs to determine the most suitable solutions based on various factors such as location, insurance, co-morbidity, neuro-divergence, etc.
• Utilize analytical, evaluative, and interpretive skills to understand and address the needs of individual patients and evaluate adult programs effectively.
• Ability to apply expertise gained from experience or education to effectively communicate with adult programs and ensure comprehensive information gathering before, during, or after transitions.
• Ability to establish and maintain effective working relationships with employees at all levels throughout and outside the institution.
• Outstanding customer service skills.
• Ability to communicate effectively, both in writing and orally.
• Outgoing, organized, flexible, detail-oriented, and able to work independently to serve our families

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Rebecca Barlow, Rebecca.barlow@childrenscolorado.org

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply by June 30, 2025.

Anticipated Pay Range:

The hiring range for this position has been established as $66,537 to $84,635.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.