End User IT Support Specialist

NetImpact Strategies has an opportunity for an End User IT Support Specialist to join our talented professional services team. This individual will support a federal investigative and prosecutorial agency in Washington D.C. This role will be responsible for maintaining, managing, and operating IT end user support services in a Microsoft centric environment.

Typical responsibilities include

Setup and configuration of new laptops with Windows 10 or later.
• Microsoft user account setup and active directory administration.
• Troubleshoot and resolve issues with user access to Microsoft services and computer hardware/software issues.
• Set up and troubleshooting of printers, VOIP phones, and other IT peripherals.
• Administering network files shares.
• Diagnosing and troubleshooting Windows file permissions
• Logging and managing help desk requests in ITSM tracking system as reported by users.
• Maintaining IT Assets in agency system of record.

Required Skills

• Associate degree in Information Technology or related and a minimum of 5 years of end user support experience; additional years of experience may be substituted in lieu of a degree
• Effective communication and documentation skills.
• Working knowledge of networking (TCIP/IP, Network Topology)
• Basic knowledge of Voice Over Internet Protocol (VoIP).
• Knowledge of standard cloud and local office software applications including, but not limited to Microsoft Office 365, Word, Outlook, Excel, PowerPoint, OneNote, Adobe Acrobat, Microsoft Edge, Google Chrome, Firefox, etc.
• Knowledge of and ability to facilitate and run Teams and Zoom meeting sessions.
• Ability to physically relocate IT equipment (phones, docking stations, monitors, printers, keyboards, mice, projectors, televisions, etc.).
• Installation and uninstallation of laptops, Windows OS images, videoconferencing, and audio equipment.
• Testing Wi/Fi and ethernet access points within agency location.
• Supporting Apple iPhones to include enrolling in Mobile Device Management (MDM) solutions, resolving issues, and coordinating the replacement of faulty phones.
• Ability to support the office relocation of federal employees within the agency location building in Washington, DC.
• Perform equipment lifecycle management activities for all agency IT equipment
• Strong oral and written communication skills are required
• Ability to problem-solve and use analytical abilities
• Strong customer service and interpersonal skills
• Genuine desire to learn is essential
• US Citizenship and the ability to obtain a Public Trust clearance

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").