Scheduling Assistant II

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Lancaster
Jun 03, 2025
Scheduling Assistant II (Lancaster, PA) About the Role We are seeking a detail-oriented and customer-focused Scheduling Assistant II to support operations at our Lancaster Service Center. This role is essential in ensuring smooth communication with customers, supporting job scheduling processes, and maintaining accurate records for reporting and compliance. Key Responsibilities * Serve as the central point of contact for incoming customer calls and emails. * Address customer inquiries and concerns directly or delegate to the appropriate team. * Log all customer interactions and generate weekly reports. * Assist schedulers with proactive outreach to customers during the job scheduling process. * Provide clear instructions to customers regarding pre-job requirements (e.g., inspections, meter setup). * Schedule and confirm customer appointments. * Maintain detailed communication logs for reporting. * Support schedulers with work packet creation and bundled job card processing. * Remove job holds upon verification and create IVR appointments. * Assist with work order closeouts and temporary disconnect scheduling. * Investigate property damage claims and coordinate work if PPL liability is confirmed. Qualifications * Strong communication and customer service skills. * Detail-oriented with excellent organizational abilities. * Ability to manage multiple tasks and prioritize effectively. * Proficiency in Microsoft Office and scheduling tools. Preferred: * Experience in utility or service scheduling environments. * Familiarity with work order systems and customer service platforms. Apply today to join a team that powers progress and supports communities. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lancaster,PA. Application Deadline This position is anticipated to close on Jun 6, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.