Remote

Senior Customer Service Representative

First American
sick time, 401(k)
United States, Washington
Jun 03, 2025
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoThe Sr. Customer Service Representative will work in a call center environment handling customer inquiries and requests from the general public, real estate agents/brokers or other agencies. HOW YOU'LL CONTRIBUTE In a call center environment, receive orders, reconcile information, update systems and follow-up with customers either by phone or email Interfaces with customers to resolve 1st tier/routine to 2nd tier/complex customer service calls/queries problems Determine customer needs, identify problems, research issues, and recommend solutions. Escalates queries/requests for action to Supervisor or appropriate party/field location for immediate action. Maintain and create logs, records, and files. Assist customers with billing inquiries Resolve issues and track results Prepare billing; coordinate issues with collections and other departments. WHAT YOU'LL BRING High School diploma or equivalent required 4+ years of related experience preferably in a call center environment Excellent customer service skills including adaptability, attention to detail, patience, problem solving, creativity, conflict resolution, and collaboration Requires extensive knowledge of products and services. Solid computer skills including Microsoft Office Exceptional verbal and written communication skills SALARY RANGE $37,475 - $49,975 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.