Recovery Representative

Are you a Recovery Representative looking to join one of the top companies in the Business Process Outsourcing industry?

Are you looking to further your career and grow?

Do you have experience in customer service, finance, accounting, or payroll?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Rochester, NY. Interested?

Here's what you'd do:

• Responsible for the accurate and timely resolution of all bank returned items.
• Provides quality customer service to internal/external customers while mitigating risk to the company.
• Educates clients in the product areas on the resolution process and provides alternate service options when necessary.
• Develops and maintains basic knowledge of the client's products, including but not limited to Taxpay Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, National Health FSA, FSA Debit card, Advantage, and their corresponding systems to accurately make decisions on the revenue the client receives from the products.
• Researches and resolves product and service issues from the field and clients.
• Handles client objections through the help of a mentor and manages the return to completion to recover as much lost revenue as possible using established standards and guidelines.
• Handles returns resolutions and inbound phone requirements to meet departmental standards.
• Performs the daily processing of all new and pending returned items for the assigned products.
• Handles the daily EDI payment report with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment.
• Handles the daily payroll hold report with their mentor to ensure accuracy and timeliness of updates to avoid service-related issues.
• Maintains daily call requirements based on the forecast provided.
• Maintains department policies/procedures to ensure daily compliance.
• Evaluate client status to determine the appropriate service they are approved to use and mitigate risk and exposure to the client.
• Participates in ongoing training to enhance knowledge and skills.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA, and other regulatory agencies.

Here's what you'll get:

Pay: $15.01 - $24.04/hr.

Hours: 40 hours/week.

Length: Temp (12 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years of experience in Collection.
• Minimum of 2 years of experience in customer service, finance, accounting, or payroll.
• Minimum of 2 years of experience in the Center.
• Minimum of 2 years of experience with Microsoft Word, Excel, and Access.

• Bachelor's Degree.
• Ability to work in a fast-paced environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.