Sr. Lead Program Manager, Field Mobile Utilization

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We are looking for a highly driven and strategic Field Mobile Optimization Manager to lead the execution and optimization of our mobile service operations. In this critical role, you will own the capacity utilization strategy for our Mobile Technicians and vehicles, ensuring these resources are tightly integrated into our overall production planning model.This leader will serve as the connective tissue between field leadership, Mobile Programs, and central planning teams-driving performance, scaling operations, and delivering exceptional service to our customers through innovative mobile delivery models.You'll manage the routing strategy, execution of mobile programs, productivity targets, and field team feedback loop to continually refine and elevate our mobile service offering. With a focus on delivering fast, measurable results, this role requires operational excellence, cross-functional influence, and a strong financial and strategic mindset.

• Capacity Strategy & Utilization: Own and continuously refine the mobile capacity planning and utilization strategy, aligning with broader production plans across the Service Center and Mobile operations.
• Mobile Execution Leadership: Partner with regional field leaders and Mobile Program teams to drive high performance, field adoption, and execution of new mobile initiatives.
• Routing & Optimization: Lead the development and implementation of efficient mobile routing strategies to optimize technician time, improve service speed, and enhance the customer experience
• Program Implementation & Feedback: Ensure smooth rollout of mobile programs and tools. Actively capture field feedback to drive iterative improvements, scale best practices, and inform future development.
• Cross-Functional Collaboration: Act as a bridge between field service, logistics, software, and central planning teams. Influence strategy, align priorities, and ensure mobile operations are a core lever in business success.
• Financial & Operational Impact: Understand and model how mobile decisions impact key financial metrics, including cost per service, utilization rates, gross margins, and overall operational efficiency.
• Performance Metrics & Reporting: Drive mobile productivity KPIs, provide actionable performance reporting, and support strategic decisions with data-backed insights.

• 8+ years of experience in field operations, service delivery, logistics, or fleet-based service programs
• 3+ years of people or matrixed leadership experience, ideally across multiple sites or geographies
• Strong operational leadership background with demonstrated experience optimizing productivity and performance
• Deep understanding of service logistics, routing strategies, and capacity planning
• Strong financial acumen; able to model and interpret the business impact of decisions
• Excellent communication and cross-functional leadership skills with the ability to influence stakeholders at all levels
• Experience implementing and scaling new service models or programs in a growth environment
• Ability to thrive in fast-paced, high-change environments and deliver results quickly

Preferred Qualifications

• Bachelor's degree required; Master's or MBA preferred
• Experience in the EV, automotive, logistics, or field services industries
• Background working with advanced routing software or service optimization tools
• Proven ability to lead through influence in a matrixed organization

Why This Role Matters

As we scale to meet growing demand and redefine service for our customers, mobile service is a cornerstone of our strategy. This role is a force multiplier-elevating performance, enabling innovation, and unlocking new levels of customer satisfaction and operational excellence.

Salary Range/Hourly Rate for California Based Applicants: $165k-$185k (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.