Patient Access Associate 2

Inova Physician Services- Geriatric unit | 2700 Prosperity Drive | Patient Access Associate 2 | Full time, day shift | Monday - Friday

The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.

This role is non patient facing but is to help coordinate doctors and services to at home care for geriatric patients. Patient interactions will happen over the phone.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 2 Job Responsibilities:

• Responsible for admitting and scheduling patients, conducting insurance verifications, and providing financial counseling.
• Ensures patient safety by demonstrating effective problem solving and effective communication skills.
• Expresses sincere concern and empathy when dealing with customer complaints and engages in active listening
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Minimum Qualifications:

• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience
• Education: High School diploma or equivalent

Preferred qualifications:

Prior healthcare exp. preferred