IT Engineer

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

REPORTING RELATIONSHIP: Senior IT Engineer

LOCATION: Columbus, WI

SUMMARY: Secure, support, and maintain the company Infrastructure Technology systems. Provide 2nd Level support and maintain the company IT systems and users which include infrastructure, servers, email, phone system, video conference system, smart phones, laptops, desktop PC's and helpdesk. Participate in IT Infrastructure projects. Provide outstanding customer service to all customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Safeguard all computer systems and digital information by following company security procedures and information security best practices.
• Follow all safety guidelines and procedures.
• Minimize downtime of supported systems
• Monitor usage and performance for peak efficiency.
• Perform hardware and software upgrades as directed or necessary.
• Create and maintain user accounts, shares, and permissions.
• Be proficient with Active Directory and Group Policy administration.
• Perform computer, server, network hardware, and software troubleshooting procedures to resolve issues.
• Work during off hours and weekends as needed.
• Demonstrate a working knowledge in the following hardware, software and technologies or equivalent.
• Windows Server OS and Active Directory
• VMWare Server, Desktop, and VCenter
• Office 365
• Client Operating Systems
• SQL Server Administration
• Microsoft SCCM
• Print Server support/ Network Printers
• Nimble Storage server administration
• HP Store Once and Veeam backups
• Web systems ie. IIS, PKI, FTP
• Mobile device support including smartphones and tablets.
• Network Switch Configuration and management
• Wireless Network Support and Configuration
• Network firewall administration and management
• VOIP Telephony
• Wireless Bar Code devices
• Monitor network infrastructure including Firewalls, Switches, Circuits, Servers
• Provide professional support to internal customers responding to hardware and software issues.
• Install and configure network servers and services.
• Troubleshoot network problems.
• Inspect/validate Backup procedures and perform restores as needed.
• Work with your team members to provide support to the whole company.
• Keep current on IT skills and trends.
• Propose and Lead approved IT projects to achieve stated objectives and outcomes.
• Other duties as assigned.

Time management for this role is expected to be:

• 50% on supporting Service Desk tickets and IT Operations
• 50% on IT Infrastructure Projects

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor of Science degree (BS) or equivalent from four-year college or University in Computer Science, Engineering, or STEM field; and five to seven years related experience and/or training; or multiple Microsoft/Google Certifications in relevant technology and process engineering; or equivalent combination of education and experience.

FUNCTIONAL KNOWLEDGE:

Knowledge of Network Infrastructure, Server environments, Information Security, Backup processes, telecommunications and end user computing.

• Must have strong troubleshooting skills.
• Understanding of manufacturing, shop floor, or production systems environments. Experience/understanding of platform, connectivity (i.e.: network, reporting, etc.) required to support a production environment.
• Demonstrated experience in communicating and working with all levels of internal business users.
• Project Management

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information and respond to questions from managers, general users, and customers in public.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with mathematical concepts such as probability and statistical inference.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These demands include:

• Remaining in a stationary position for extended periods of time
• Moving throughout the facility
• Handle papers
• Use files.
• Operate office machines such as computers, copiers, fax machines, etc.
• Frequently communicates with co-workers; must be able to exchange accurate information in these situations.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and risk of electrical shock. The noise level in the work environment is usually moderate. Occasional travel may be required. Some travel may be required.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

talentacquisition@americanpackaging.com.