Processing Supervisor

Optum WA, (formerly The Everett Clinic) is seeking a Processing Supervisor to join our team in Everett, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Under general direction, the Specimen Processing Supervisor oversees the operations of the processing and/or client services areas by managing the day-to-day workflow and supervising employees. This role ensures appropriate resources are available, sets direction, and manages employee performance to support the clinical laboratory's mission of providing quality results to healthcare providers. The supervisor implements and enforces support policies and procedures, ensuring compliance with accreditation guidelines and organizational goals. This position requires relying on experience and judgment to plan and accomplish various tasks, often of a complex nature.

Primary Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment.

• Oversee Daily Department Activities: Supervise the daily activities of the lab processors and/or client services to ensure efficient and accurate processing of specimens. Monitor workflow to maintain productivity and quality standards, addressing any issues that arise promptly
• Coordinate Staffing and Manage Attendance: Coordinate staffing schedules and manage the attendance of direct reports. Make necessary adjustments to the schedule to ensure adequate coverage at all times, minimizing disruption to lab operations
• Employee and Performance Management: Manage timecards and attendance records, ensuring accurate and timely documentation. Conduct staff evaluations, providing feedback to support professional growth and accountability. Collaborate with the laboratory manager in recruiting, correcting, and releasing employees within the processing and/or client services departments, providing performance and behavior-based input to ensure the team meets the organization's standards
• Training and Development: Schedule and provide training structure for new employees, ensuring they are well-versed in lab protocols and procedures. Provide ongoing training and development opportunities for existing staff to maintain high performance and compliance with standards
• Leadership and Role Modeling: Act as a role model and leader for all lab staff, demonstrating professionalism and adherence to best practices. Serve as a resource for team members, providing guidance and support as needed. Take a proactive role in addressing and resolving concerns. Utilize solid problem-solving skills to manage conflicts and ensure smooth operations
• Specimen Processing: When needed, engage directly in the specimen processing workflow to ensure continuity and efficiency. This includes receiving, labeling, and preparing specimens for testing, as well as maintaining accurate records and documentation
• Customer Service: Provide exceptional customer service by effectively communicating with patients, healthcare providers, and other stakeholders. Address and resolve inquiries and complaints promptly and professionally, ensuring a positive experience and maintaining the organization's reputation for quality service

The Everett Clinic joined Optum in 2019, working together across the Puget Sound, the partnership means we're able to expand our services and locations to offer even more services. As we grow, we'll keep on giving you top-quality care, just as we always have. Together, we're making health care work better for everyone.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• A high school diploma or equivalent (Candidates with an MLT (Medical Laboratory Technician) certification or an associate's degree in a related field preferred)
• BLS certification is required or obtained within the first 30 days of employment
• 2+ years of experience in a laboratory setting, with a solid preference for 1+ years of leadership experience, and familiarity with Lab Information System (LIS) utilization

Preferred Qualification:

• Certification as a Medical Laboratory Technician (MLT) by a nationally recognized agency (e.g., ASCP, AMT, AAB)

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.