Premium Services Game Day Associate

Position: Premium Services Game Day Associate

Department: Premium Services

Reporting Relationship: Director of Premium Services

Work Schedule: Part-Time (event days)

Overview:

The Premium Services Game Day Associate position will play a key role in delivering an exceptional experience to VIP guests, suite holders, and club members during NFL games, MLS matches, and special events at Bank of America Stadium. As a member of the Premium Services team, you'll assist in operating and supporting luxury suites, suite clubs, membership clubs, and hospitality villages, ensuring all premium guests enjoy a seamless, first-class experience.

Primary Responsibilities:

• Provide exceptional customer service to suite holders, club members, and VIP guests in all premium spaces.
• Greet and assist clients and guests upon arrival, offering wayfinding, general information, and support throughout the event.
• Monitor and support the functionality, cleanliness, and readiness of assigned premium areas.
• Assist with event setup, and breakdown.
• Act as a liaison between clients and the Premium Services Team to ensure seamless communication and elevated guest experience.
• Handle client inquiries or issues promptly and professionally, escalating to full-time staff as needed.
• Represent Tepper Sports & Entertainment with professionalism and hospitality.

Additional Responsibilities:

• Strong interpersonal and communication skills with a passion for creating positive guest experiences.
• Professional appearance and demeanor with a team-first attitude.
• Comfortable working on your feet for extended periods and performing light physical tasks (e.g., lifting supplies, setting up spaces)

Qualifications:

• College Degree or actively pursuing a College Degree
• Prior customer service, event operations, or hospitality experience preferred (experience in a premium or luxury setting is a plus).
• Strength in teamwork, professionalism and time management
• Must be detail-oriented, proactive, and able to follow directions independently.
• Must be available to work evenings, weekends, and holidays in alignment with scheduled events.

This job responsibility description is a broad overview of the position. This does not limit expected contributions to the organization. The Carolina Panthers organization is based upon a teamwork type atmosphere.