Manager, Client Operations

Business Overview

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.

Position Overview

The Manager, Cient Operations, serves as an operations and agency enablement champion for the agency's tools, technology / platforms, innovation, and thought leadership. As primary liaison between platform operations partners - including Asana, InterACT and our agency/client teams, this agency Operations champion seeks to democratize the agency's toolkits. They'll ensure standardization, mass adoption, accelerate platform utilization, and engage teams in a collaborative community to share and adopt best practices across the agency and within IPG Mediabrands.

The candidate will be someone who has experience in the following:

• Media planning or buying experience
• Client Operations
• Pharmaceutical is preferred
• Works well in a agile and dynamic environment
• Understands the sense of urgency and attention to detail inherent in delivering successful media campaigns, as well as the delivery of cleansed, harmonized, and accurate data for our client

Reporting directly into the Director of Client Operations, this is a pivotal role within the team of experienced specialists and must support the team to ensure advancement of IPG Mediabrands' operations agenda in the assigned clients and beyond.

Responsibilities

• Ensure media activation best practices and development of documentation for team adherence
• Ability to build relationships cross-function seamlessly
• Roll out new processes created by the central team for new tools & drive adoption
• Advanced critical thinking/analysis capabilities; familiarity with more complex tools and methodologies. Can lead implementation.
• Strong written and verbal skills; ability to identify issues and discuss proposed solutions
• Proficient project management skills
• Lead small-scale data analysis projects, prepare presentation documentation for clients when necessary
• Mentor & delegate to junior members of the team (GCC)
• Govern agency and/or client specific naming conventions across all channels as well as adhere to the clients master data policies and ensure documentation is up to date
• Troubleshoot with ad-tech providers as and when required
• Consult on internal and client initiatives related to technology, operations and media platform utilization
• Actively serve as an agency representative in client meetings, commanding a presence with an ability to express complex matters with ease and simplicity from a technical / tools lens.
• Creatively help solve client business challenges through the mapping of new technologies, platforms, agency solutions, and innovation opportunities
• Reporting, Q/A hygiene process - connection point between analytics, planning, and investment teams to ensure seamless data review/pass, launch Q/A and data hygiene processes

Desired Skills & Experience

• Managed a team of 2+

Required Skills and Experience

• Strong ability to think systemically about processes and workflows with skill to simplify the complicated and determine the most effective and efficient path forward
• Deep understanding of media business, specifically as it relates to the lifecycle of a media dollar (planned, authorized, purchased/booked, billed, paid and reconciled) with specific knowledge of digital media
• Proficient in Asana (or alt PM tool), Ad Operations (CM360), MediaTools/Guideline, MediaOcean (Prisma, MBOX), Nielsen, Comscore, Ad Verification Partners), and Taxonomy is essential
• Understanding of the benefits of automation as well as types of tools and processes that can be leveraged to facilitate automation
• Highly structured and organized
• 3-5 years of experience in a similar role
• Strong Excel proficiency is required
• Strong communication skills, including the ability to articulate operational or account challenges both laterally to peers as well as upward to senior management

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.

We See You at IPG Mediabrands.

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com.

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.