Warranty Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Warranty Specialist

Location(s): Atlanta, GA

Job Description:

• Manages 80+ warranty and guarantee claims across multiple Suppliers from creation to completion with foundational purpose of using claims to drive Supplier performance and accountability.
• Analyzes and interprets complex data sets and attends meetings to create claims, solicits internal stakeholder feedback to ensure full contractual entitlement capture, uses correct external process for claim filing with each Supplier.
• Files quarterly guarantee claims (Late Spares, Late Repairs, etc) with assigned Suppliers with superior understanding of contract administration and strategies; strategically prioritizes and leverages Delta/ Supplier relationship in regards to claim negotiations.
• Builds and fosters relationships with Delta Engineering departments, Materials groups, and production shops across Delta TechOps to identify part failures and reliability issues.
• Becomes adept at warranty strategy to allow for innovative and insightful approach to claim negotiations to maximize claim value reconciliation within a constrained work environment.
• Develops strong internal (Delta) relationships with Sourcing Managers in Supply Chain to understand and execute on claiming contract entitlements.
• Develops strong external (Supplier and Aircraft Manufacturer) relationships to enhance ability to negotiate both contractual and concessionary claim settlements.
• Proactively collaborates with and supports Repair Warranty; supports developing improvements to the efficiency, productivity, and performance of internal Delta warranty processes.
• Practices safety-conscious behaviors in all operational processes and procedures.

• Must have a bachelor's degree in Engineering, Supply Chain, Business Analysis, Finance, Operations or Strategic Management (or other related degree) or a minimum of three years of relevant work experience.
• Must be comfortable with negotiations across all levels of management.
• Must have exemplary written and verbal interpersonal skills.
• Need to have advanced Microsoft Word, PowerPoint, and Excel proficiency.
• Must be able to understand and develop complex spreadsheets and presentations and interpret to peers and upper management alike.
• Should have a high level of initiative and intuition in managing workload, identifying business issues for analysis, structuring projects, and implementing change.
• Travel may be required 5-10%.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.