Supervisor - Eligibility & Enrollment
 Firstsource | |
paid time off, 401(k)
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 United States, Georgia, Carrollton | |
 May 19, 2025 | |
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Location: ONSITE at a Medical Facility in Carrollton, GA (and surrounding facilities) Due to the nature of this position and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! GENERAL SUMMARY: The Eligibility Supervisor is responsible to assist the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc. Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities: * Lead, supervise and develop departmental teams * Oversee and direct the daily activities of the staff * Coordinate account inventories and report daily/weekly to the Department Manager * Prepare and conduct staff training * Maintain time and attendance records for staff * Problem solve operational issue * Conduct performance reviews * Assist with hiring * Delegation and inspection of workflows Additional Duties and Responsibilities: * Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc. * Coordinate overtime with the Department Manager to accommodate workloads * Meet goals and objectives as assigned by management * Report and document employee disciplinary problems to the Department Manager * Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct * Maintain awareness of and actively participate in the Corporate Compliance Program Firstsource 2009 | restricted 2 * Assist with other projects as assigned by management Educational/Vocational/Previous Experience Recommendations: * Bachelor's degree or equivalent experience is required * Eligibility Supervisor experience is helpful * Experience with Medicaid processes is required * Ability to effectively work and communicate with coworkers, staff and clients * Ability to present oneself in a professional and courteous manner at all times * Working knowledge of Personal Computers * Demonstrate initiative and creativity in fulfilling job responsibilities * Excellent written and verbal communication skills * Ability to prioritize multiple tasks in a busy work environment * Must demonstrate strong leadership abilities Working Conditions: * Call center environment, or Hospital * Working extended hours may be required as needed * Travel may be necessary Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. | |