Sr. Manager Sales Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Senior Sales Engineer for Strategic Acquirers position is part of the Visa Acceptance Solutions (Cybersource) - North America team.

This high profile position within the sales organization calls for a unique blend of sales ability, technical aptitude, and deep understanding of payment technologies including card present technologies, fraud solutions, and network tokenization.

As a key contributor to the success of the Indirect (Partner) Sales organization, the Sales Engineer's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical deep-dives on payment processors and backend processors, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, and documenting detailed solution requirements, especially in the mass-transit, retail, e-commerce, and other verticals.

This role also involves providing pre-sales support in a partner-facing environment, collaborating with various internal departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. With light to moderate travel required, this role encompasses attending sales meetings, conferences, partner events, and internal training sessions.

Responsibilities:

• Deep understanding of Visa Acceptance / CyberSource / Authorize.net (VAS) solutions, card present technologies, fraud solutions, and network tokenization.
• Lead whiteboarding sessions and strategy discussions with senior executives, demonstrating product knowledge, command and respect.
• Understand vertical-specific requirements for payment acceptance, especially in mass-transit, government and higher education, and retail / e-commerce.
• Advise strategic partners on the impacts of interchange qualification for their merchants.
• Identify opportunities for payment optimization and efficiency across the client's multiple platforms and processing connections.
• Collaborate with cross-functional product teams to design scalable end-to-end solutions that can be applied across multiple clients.
• Hold recurring office hours for partners, providing a platform for client solutioning support and issue resolution.
• Support bespoke solutions developed in partnership with strategic clients
• Partner with technical engineers, providing SME insight and feedback related to product demo development.
• Carry out professional technical demonstrations that showcase a high level of technical knowledge and sales expertise.
• Be comfortable working with open-source code, REST APIs, and demonstrating Webhook events.
• Document all activities, presentations, documents, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
• Engage with internal teams to relay market feedback and contribute to the design of new solutions.
• Be responsive via all business communication channels and contribute to RFI/RFP requests.
• Lead internal product training sessions and participate as an industry expert in relevant events.
  
  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters,MBA, JD, MD) or 3 or more years of experience with a PhD
• 8-10+ years of technical pre-sales experience within the payment industry, with a focus on strategic acquirers and large financial institutions.
• Deep understanding of payment technologies including card present technologies, fraud solutions, and network tokenization.
• Proven experience in working with merchants in the mass-transit, government and higher education, and retail / e-commerce verticals.
• Understanding of the inner workings of payment processors and backend processors.
• Proven ability to conduct high-level discussions with senior executives, demonstrating command and respect.
• Ability to understand and articulate complex concepts clearly, especially as they relate to vertical-specific requirements and payment acceptance.
• Demonstrated ability to collaborate with cross-functional teams to design scalable end-to-end solutions.
• Self-driven, motivated, eager to learn new technologies, and improve industry- related knowledge.
• Strong knowledge of CyberSource / Visa Acceptance solutions and excellent task management skills.
• Excellent verbal, analytical, problem-solving, research, and troubleshooting skills.
• Technical background, with a BS degree in CS, CIS, or a related discipline.
• Ability to travel up to 25-30%.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 153,800 to 208,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.