Assistant Director of Houskeeping
 HEI Hotels & Resorts | |
life insurance, vision insurance, 401(k)
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 United States, Texas, San Antonio | |
| 420 West Market Street (Show on map) | |
 May 15, 2025 | |
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About Us An intimate, all-suite retreat set directly on San Antonio's beloved Riverwalk, Hotel Contessa delights arriving guests with stylish suites that take their design cues from San Antonio's rich history and vibrant culture. As an employer of choice, we offer great career potential, free trainings, free lunch, free bus pass or free parking, uniforms and a fun environment with a work/life balance for all of our associates. Are you ready to join our Sassy Team? Let's have a chat to discuss how we can elevate your career.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! Overview To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.Essential Duties and Responsibilities *Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met. *Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate. *Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc. *Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers. *Communicate both verbally and in writing to provide clear direction to staff. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience *2 years of housekeeping experience, preferably in a comparable hotel. Knowledge, Skills and Abilities *Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. *Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. *Ability to work effectively under time constraints and deadlines. *Effective verbal and written communication skills. *Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? NoBenefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. | |