Technical Marketing Engineer

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Keysight's Global Services Organizations (KGSO) is going through a journey of transformation. We are no longer the legacy services organization offering standard OEM repair and calibration for our installed-base products. In recent years, KGSO has developed a suite of new services which help our customers adopt new technologies, products and solutions faster, and with better business outcomes.

The KGSO solution product supportability engineer (PSE) will lead the deployment of KGSO service offerings for PL GM/PW/RO/WC/SP and WTS solution NPIs. Working closely with PMs who lead cross-functional PL GM/PW/RO/WC/SP and WTS projects through the services product lifecycle (SPLC) process, the PSE provides expertise in KGSO processes, procedures, and requirements to support engineers in the COE or IST to complete the whole product support plans (WPSP). Similarly, the PSE offers their expertise in the services requirements of their assigned projects to the KGSO engineering and regional deployment partners for planning and implementation. They will consult with relevant instrument PSEs on the team to identify opportunities to leverage and elevate existing calibration and repair strategies to the solution level.

Key Objectives

• Lead the deployment of all service offerings in KGSO for PL GM/PW/RO/WC/SP and WTS solution NPIs
• Provide a single point of contact from COE/IST support partners to KGSO
• Provide the technical and KGSO support knowledge to COE/IST and KGSO partners

Key Responsibilities:

• • Provide consultation to COE/IST support engineers for completing and posting WPSPs for NPIs
  • Provide the knowledge of KGSO processes, procedures, and requirements to COE/IST support engineers
  • Provide deployment strategy and planning specifics for KGSO regional organizations to meet support availability requirements
  • Set up solution support offerings in Salesforce if there is a support offering at solution level and document support comments so CCC will know how to handle if customer calls in with solution model number
  • Conduct monthly meetings with COE/IST support engineers and regional planners to review NPI plan of record and any support issues
  • Partner with other KGSO functional teams (Engineering, Marketing, Quality, Logistics/Supply Chain, etc.) to communicate support requirements in KLC process
  • Manage product support strategy through entirety of product lifecycle (INV - OBS)
  • Responsible for product support readiness approval of Quality Sign Off at checkpoint including any required waivers.
  • Participate in other special projects as recommended by management

• BS in Electrical Engineering or equivalent experience
• At least 5 years of experience with Keysight calibration and repair services
• Preferred 5 years of experience in the automotive industry
• Proven technical and leadership skills to drive change and influence teams
• Experience with Keysight Product Lifecycle process (KLC) or SPLC
• Strong interpersonal & communication skills
• Ability to analyze diverse services requirements and synthesize them into service offerings to meet a
  high percentage of wireless communications customers' needs
• Ability to multi-task and manage incoming service requests from different channels

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

California Pay Range: MIN $129,450 - MAX $215,740.00

Salary is based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed above.

Note: For other locations, pay ranges will vary by region.

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

- Medical, dental and vision

- Health Savings Account

- Health Care and Dependent Care Flexible Spending Accounts

- Life, Accident, Disability insurance

- Business Travel Accident and Business Travel Health

- 401(k) Plan

- Flexible Time Off, Paid Holidays

- Paid Family Leave

- Discounts, Perks

- Tuition Reimbursement

- Adoption Assistance

- ESPP (Employee Stock Purchase Plan)

#LI-MED1

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.