Business Process Senior Analyst

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We are looking for a Senior Analyst for our Digital Enterprise Technology organization within our Strategy & Operations Team.

We are seeking an individual who is inquisitive, enjoys finding solutions to ambiguous challenges, and loves leading teams towards a common goal. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.

In this role, you will support our Digital Enterprise Technology leaders and our global team with various operational programs and employee initiatives. You will be responsible for working closely with key business stakeholders to drive efforts from scoping through to delivery. You will utilize strong communication, organization, program management, and analytical skills to design clear pathways and partnerships building the road ahead. You will approach work with a solution-oriented mindset, integrity, and agility. This position requires a highly analytical mind, bias for action, close attention to detail, exceptional communication skills, a great attitude and work ethic. This is a great opportunity for a go-getter to advance his or her career.

• Become a trusted thought partner to business leaders, helping them evaluate options and turning ideas into results and obstacles into solutions.
• Own the planning and execution (end-to-end) of various multi-dimensional efforts that shape and impact business operations, employee experience, and culture.
• Organize, prioritize and coordinate multiple work activities with the ability to meet deadlines.
• Assist with gathering, reporting, and analyzing of various organization metrics (workforce, headcount, attrition, time tracking).
• Assist with tracking hiring to meet monthly and quarterly Finance targets, along with committed workforce plan strategies.
• Assist with gathering information regarding contingent staff as it relates to financials and location strategy.
• Prepare executive staff meeting agendas, lead executive meetings, follow up with global teams on action items and deliverables.
• Support employee engagement and internal communications programs.
  • Collaborate with global team to write and compile internal communications.
  • Drive fun culture through events and other forms of employee engagement.
  • Collaborate with cross-functional teams globally to help plan and execute events such as Town Halls and All Hands.
• Develop broad and deep cross-functional partnerships, with partners in various levels and organizations.
• Build out high visibility programs, with an eye for how to weave in connections to other in-flight projects creating opportunities for optimization and automation.
• Proactively work to resolve obstacles, apply creative problem-solving tactics and lead business partners through change management.
• Operate with efficiency, speed, and utilization of technology adapting to the changing landscape of how we work.
• Establish documentation, project plans, communications, and other needed artifacts for effective cross-functional team collaboration with an eye for continuous improvement and best practice.

• 4 years of Project/Program Management, Marketing, People/HR and/or Business Operations or related experience
• Experience in contributing to successful projects with multiple stakeholders, deliverables, and dependencies
• Flawless execution of activities, with high attention to detail, organization, and process
• Experience with data analysis and reporting; proven ability to analyze, present, and action on raw data (with emphasis on data integrity and accuracy)
• Ability to identify and automate manual processes to drive efficiencies
• Strong teamwork skills; an ability to offer suggestions and persuade on improvements to processes
• Excellent organization and communication skills
• Proven ability to work independently and manage the day-to-day program, as well as effectively influence others
• Skilled in Google suite and Salesforce products
• Ability to be flexible in response to changing priorities and needs
• Demonstrated ability and willingness to continuously acquire new competencies and accept new challenges
• A general fearlessness regarding the unknown, keen ability to focus, navigate, and function effectively through ambiguity

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.