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Sprinkler Service Technician I

Johnson Controls, Inc.
United States, Michigan, Farmington Hills
May 14, 2025
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction. Electronically complete Service Acknowledgements with proper coding and obtain customer's signature. Participate in a scheduled On-call rotation. Perform other duties as assigned.