***Hybrid work opportunity - Consideration given to applicants within a commutable distance from New Freedom, PA. or must be willing to relocate.*** Build your best future with the Johnson Controls team! Who We Are: Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that's safe, comfortable and sustainable. Our diverse global team of 100,000 experts in more than 150 countries creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. This position is not eligible for visa sponsorship. What We Offer:
Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year! Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one! Extensive product and on the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy You'll work at our state of the art advanced development engineering center, JADEC - Johnson Controls Advanced Development and Engineering Center (JADEC)
What you will do: Under minimal supervision, it provides technical support to the PTS Tier I, II, & VI and our Field Sales & Service organization to resolve complex techncal issues. How you will do it:
Power electronics knowledge is imperative for this position. Provide techncal support for our New Product Introduction (NPI) team and to create and maintain literature for the instructions. Provide day-to-day technical support for key Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email. Provide day-to-day technical support for Product Techncal Support (PTS) Tiers II and VI primarily on a global basis via site visit, phone, fax, or email. Accountable to create and maintain technical service bulletins, service letters, and work directly with our publishing team in Cork, Ireland. Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Subject Matter Experts (SME) provides technical support and interacts with quality team and engineering to improve overall life cycle cost. The SME should be able to assist in test plans to prove out new and or existing product equipment offerings. Maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful. Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities. Places a high priority on the internal or external customer's perspective when making decisions and acting; implementing service practices that meet the customers' and own organization's needs. Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
What we look for: Required
Bachelor's degree in engineering or a related Technical/Scientific field required and a minimum and three (3) years' experience OR six (6) years of technical experience with in depth knowledge of HVAC&R products. Up to 15% must be able to travel both domestic and internationally. Experience with starters and variable speed drives Ability to analyze and solve complex product power electronic problems. Must have experience in creating and maintaining technical documents ( or manuals, etc.). Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
Perferred
|
Johnson Controls, Inc.
401(k)
May 14, 2025