O&M Customer Bus Mgr III

What you will do

The Customer Business Manager is part of our Building Technologies & Solutions business with Johnson Controls. This position will be working onsite at a local customer location managing the day to day operations of their facilities. Oversee the contract, supervise employees, strategic partner with the executives of our client on projects and spend. Ideal candidate will be a seasoned professional with strong knowledge of the HVAC industry. Experience in facilities or any type of management role.

This is a technical lead and business manager position responsible for contract execution and financial objectives of high tech O&M business with multiple Support Services. Leads assigned staff on individual contracts or a group of smaller contracts typically up to $5.0M in size.

Meets contractual obligations and customer satisfaction objectives. Analyzes facility management business to identify & communicate to the business, potential cost reduction opportunities and additional Facility Management offerings.

Sales Volume: $1M-$5M

Client Spend: Up to $15M

How you will do it

1.Leads an operational team to provide the service offerings to assigned account(s) for the purpose of delivering optimized workplace environments, and manages the real estate/facility management budgets for customer.

2.Responsible for meeting customer satisfaction objectives and ensuring account team meets procedural requirements for compliance with business delivery, quality, safety, human resources and health standards.

3.Develops and maintains close working relationships with customers, to identify & communicate potential cost reduction opportunities and additional operational enhancements.

4.Develops account expansion plans and pull-through of additional JCI offerings leveraging purchasing, supplier programs and System Products offerings.

5.Partners with JCI sales and ops management teams.

6.Participates in contract renewal efforts and promotes expansion of contract scope.

HIRING SALARY RANGE: $110K-$140K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

What we look for

BS Degree or equivalent. Minimum 5 years HVAC/ Facilities Experience preferably in a leadership role. Will also consider experience in a management role in a similar or technical industry along with strong HVAC experience. Ability to program and develop graphic display for controls systems. Demonstrated leadership ability and excellent communication and interpersonal skills. Communicates effectively with customers. Progressive knowledge of facility management & business services. Operational knowledge of other disciplines, i.e. engineering, sales, and manufacturing, to communicate/integrate within those areas.