New 
Student Services Specialist (Enrollment Services) - 2 Positions
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
| |
 United States, Arizona, Phoenix | |
 May 14, 2025 | |
|
Student Services Specialist (Enrollment Services) - 2 Positions Job ID: 321361 Location: GateWay Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $18.82 - $23.55/hourly, DOE Grade 109 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required. Summer Hours: Monday - Thursday, 7am-6pm; evenings and Weekends as needed. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Are you ready to join our talented, dynamic, student-centered team to make an impact? Are you passionate about student success? We are excited and hiring for a Student Service Specialist role. The Student Services Specialist position provides one-stop student support services for the college in the areas of admissions, records, and registration. The person hired for this role will serve a variety of students, staff, faculty, and community members in all areas of enrollment. Essential Functions 40% - Assist credit, non-credit, and clock new and continuing students in person, over the phone, and via email in all enrollment services functions and processes, including but not limited to admissions, placement testing, registration, academic advisement, community education, and financial aid; reviews and determines residency; processes lawful presence and ID authentication documentation; student ID Card Processing/Tracking and follow-up; MEID/password reactivation process; and scans and records documents in Laserfiche, Ul8, and Special Admissions applications. 20% - Provides support to the call center and serves as the primary front counter/welcome desk functions, providing a high level of customer service and triaging student needs utilizing multiple systems and software programs. Assist all visitors, college employees, and students with general questions, directions, and events on campus. 15% - Processes and evaluates transcripts, determines equivalencies of transfer credit responds to enrollment verification requests, program plan changes, and class permissions; responds to emails and online requests; processes documents/requests using Dynamic Forms 15% - Assists with special enrollment for Dual Enrollment, ACE, Gecko GearUp, GateWay Early College High School, etc. Answer incoming calls and chats; maintains and updates information in CRM/Customer Relationship. 10% - Monitor reports related to enrollment in order to comply with district and government requirements. Other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Experience working in a One-Stop Enrollment Services and/or Admissions & Records Office. B. One (1) or more years' experience working with software applications such as Peoplesoft (Student Information System), Dynamic Forms, Microsoft Office, Google forms/Google Suite, phone systems, etc. C. Experience working in a fast-paced, high volume, multi-tasking and/or team-oriented environment. D. One (1) or more years' experience providing customer service in a professional business setting (i.e. in person, over the phone, text or via email). E. Experience working with state or federal regulations, policies, and/or procedures as it relates to student services in a higher education setting. F. Experience working with individuals and/or groups from different backgrounds and cultures. Special Working Conditions
How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled; First Review 05/20/2025. Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321361&PostingSeq=1 jeid-8216923b195f7345bd8fd4d491d260d6 | |