Associate Director of Compliance and Training

Position Summary

The Temporary Associate Director of Compliance and Training position will work within the Office of Financial Aid and Scholarships and plays a strategic role in the administration of Title IV and State of Colorado financial aid programs. The primary responsibilities for this role will include ensuring federal and state aid compliance through the creation and maintenance of an onboarding training program for new hires, conducting scheduled trainings for current staff on financial aid processes and policies including new and current federal and state financial aid laws, regulations, policies and guidelines, as well as institutional financial aid policies and procedures. The position will also be responsible for creating and conducting a quality assurance review process to assess risks and ensure compliance of institutional processes.

This position reports to the Director of Compliance and will work alongside the Associate Director of Communications to review the Office of Financial Aid and Scholarship's webpages and communications sent for required Consumer Information disclosures and notifications to students, perspective students and the MSU Denver community as well as reviewing and assisting with updates to financial aid forms to ensure compliance.

The Associate Director of Compliance and Training will assist with responding to internal and external audits when the Director of Compliance is unavailable due to the new system implementation.

The Associate Director of Compliance and Training is a temporary position with funding up until March 2028.

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Duties/Responsibilities

50% - Training

• Remain current with US Department of Education publications such as the Federal Registers, Dear Colleague Letters, Electronic Announcements and the FSA Handbook and supplementary materials
• Stay abreast of changes to Colorado State aid and other financial aid related requirements to ensure compliance with state financial aid requirements
• Create, maintain and conduct an onboarding training program for all new financial aid hires including student employees
• Create, maintain and conduct an ongoing, comprehensive training program for current staff including student employees and other university officials including training on any new regulations or guidelines provided by the US Department of Education or the Colorado Department of Higher Education that will impact operations
• Provide staff training when compliance risks are discovered through quality assurance review
• Develop and update policies and procedures within the office of financial aid and scholarships

35% - Quality Assurance

• Create a quality assurance program that will review established financial aid processes and policies to ensure compliance and assess risks
• Assist with developing corrective action plans and updated processes if compliance risk is found through quality assurance review
• Review web content to ensure accuracy and compliance and work with the Associate Director of Communications to update content when needed
• Review financial aid forms for upcoming aid year and work with Associate Director of Communications on creating new forms and updating current forms as needed

15% - Other duties as assigned

• Assist with student escalations
• Assist staff and students with complicated financial aid files
• Research and provide responses to financial aid compliance questions to university stakeholders
• Assist with streamlining processes for efficiency and student success
• Respond to external and internal audits
• Other duties as assigned

Required Qualifications

• Bachelor's degree
• Five years or more of experience in a financial aid office
• One or more years of trainer experience
• Strong knowledge and understanding of federal and state student financial aid regulations, policies, and guidelines
• Demonstrated process improvement experience
• Experience collaborating across departmental lines to create and implement a project, program or task
• Excellent communication skills

Important Note: Successful applicants will ensure their resume clearly demonstrate that their work experience describes how they meetALLrequired qualifications.

Preferred Qualifications

• One or more years of supervisory experience
• Ellucian Banner experience
• Expert knowledge of excel
• Experience in student financial aid communications
• Technical or professional writing experience
• Master's degree

Work Hours

• Full-time, 40 hours per week, Exempt
• Monday - Friday, 8:00am - 5:00pm
• Evenings and Weekends: Rarely with the exceptionof some special events
• Hybrid schedule (on-campus and remote) available for this position
• Travel: Rarely

Salary for Announcement

We anticipate the qualified candidate to be placed between $64,000 - $75,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Instructions to Apply

For full consideration, please submit the following documents:

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

3 professional references will be required of the finalist. One reference must be a prior supervisor.

This position will remain open until filled. Please apply byMay 23, 2025for full consideration.

Official transcripts will be required of the candidate selected for hire.

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meetALLrequired qualifications.

Open Until Filled

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.Visit MSU Denver'sbenefits websiteto learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.