IT Operations Analyst

Consulting Services Group (CSG) is a premier provider of support services, bringing a new and unique level of subject matter expertise to our clients. Our innovation-led services provides comprehensive solutions to our clients who face high-stake challenges related to managing essential programs, growth and transformation, critical communications, and logistics. Our people bring unparalleled expertise and dedication and we are always looking to expand our team.

Consulting Services Group (CSG) is seeking an on-site IT Operations Analyst to provide systems analysis techniques and procedures, including consulting with users to determine functional requirements. This includes maintenance and technical support for a customer's product at customer field locations. You will play a crucial role in ensuring smooth operations by providing analysis, installing new hardware, enhancing existing hardware, and assisting on-site personnel with training and best practices. This is a customer-facing role with direct communication back to management.

Duties/Tasks and Responsibilities:

• Analysis
  • Conduct a comprehensive continuous examination of system components to ascertain that the proposed system effectively satisfies the identified requirements and objectives.
  • Develop detailed service reports to document service visits, issues, and troubleshooting actions.
  • Provide feedback from end-users and customers to the team for iteration and improvement of customer products.
• Product Installation and Enhancement
  • Install new products or enhance existing ones.
  • Provide application-specific training and best practices for on-site personnel.
• Product Maintenance and Troubleshooting
  • Identify and troubleshoot application and application-specific hardware.
  • Conduct or schedule repairs with a remote team and customers.
  • Assist with hardware upgrades or maintenance windows.
  • Log and track maintenance, including user support activities in system-specified trackers such as Jira, in addition to providing feedback regarding system security and working closely with the security team, as incidents or requests occur.
• Multi-User Management
  • Verify user access requests against authorization criteria.
  • Conduct thorough validation checks to ensure compliance.
  • Grant or deny system access based on validated requests.
  • Collaborate with stakeholders to resolve access-related issues.
  • Maintain accurate records of access requests and approvals.
  • Provide remote technical support to fellow team members who are geographically separated from the physical environment or equipment.
• Procurement and Inventory Management
  • Oversee inventory levels to ensure adequate supplies for operational continuity. This includes assisting management in generating appropriate re-supply orders.
  • Track and maintain records of inventory within establish inventory systems.
  • Procure, maintain, and evaluate virtual services to align with industry standards and organizational needs.

Minimum Qualifications:

• 3 years or more on-the-job related experience in IT/Cyber Security/Software/Service Desk/Field Technician is required.
• Prior military experience in a cyber, signal, or IT related occupational specialty is preferred.

• Must hold an active Department of Defense Secret Clearance and be Top Secret/SCI eligible.
• Familiarity with:
  • Network operations to include cellular, LANs, WANs, and WLANs, as well as DNS, DHCP, Whitelisting, and Port Security.
  • Understanding of basic RF and EMI in relation to computing equipment.
  • Access control procedures.
  • Virtual service providers such as VPS and VPNs include analyzing assessments and recommendations from a security perspective.
• Proficient with:
  • Cisco IOS, PFsense, macOS, Linux (Ubuntu), Windows, Android, and iOS operating systems to include troubleshooting.
  • Firewall management, encompassing gateway configuration, VLAN setup, and the creation of accept/deny rules.
• High attention to detail and adherence to protocols with a strong technical aptitude.
• Ability to work in a multi-user customer facility.
• Ability to maintain the cleanliness and management of the work area, server rooms, and associated rooms related to the program, reflecting your adherence to your daily duties.
• Excellent communication and interpersonal skills, with the ability to present information clearly and effectively to users and stakeholders.
• Documentation -Ability to draft requirements documents, correspondence, and procedures in accordance with policies.
• Procedures and Processes - Ability to provide explanations of complex technical procedures and processes clearly and accurately to both technical and non-technical audiences.
• Ensures that written communications are consistent with the informational requirements and comprehension levels of the intended audience.
• Demonstrate critical thinking and adaptability in a dynamic, agile environment, effectively balancing leadership responsibilities with the ability to follow directives and execute tasks as assigned by management.

Education:

• Associates degree (or higher) in a technology-related major.
• Must have at least one of the following certifications or similar: Linux, Network+, Security +, Hardware +

Desired Qualifications:

• Knowledge of network upgrades (Cisco/pfSense).
• Ability to perform server upgrades (software & hardware, as necessary).
• Proficiency in hardware troubleshooting.
• Understanding of cloud infrastructure environments
• Understanding of two-factor and multi-factor authentication including RSA

Other:

This is a full time position working normal workday hours, Monday to Friday, with weekends and holidays off.

Work Environment

• Work is typically performed in an office and/or data center environment, requiring computer terminals and standard office equipment to accomplish work objectives.
• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs.

Travel:

• Occasional short-term travel to on-site locations required, to support stand-up efforts or for training/introduction to system or to support meetings as requested by management.

Job location: Hanover, MD

Compensation and Benefits:

We provide compensation commensurate with experience and qualifications.

We are proud of the benefits that we offer! In addition to a competitive salary, we provide no cost health, dental, and vision insurance options for our employees. Our paid time off is a generous accrual program with additional time off for sick leave for you or your dependents wellbeing and paid military leave. Our 14 holidays allow our staff the flexibility to take alternative days off throughout the year. Employees also benefit from a retirement plan with immediate match and vesting. Additionally, we offer life and disability insurance, tuition reimbursement, and a rich employee referral program.

We are honored to have been recognized as a USA TODAY Top Workplace for 2025. The strong culture that we have built - one that prioritizes work life balance, employee appreciation, strong values, and meaningful work, contributes to an environment where CSG employees feel valued and supported.

Application:

Applications will be reviewed on a rolling basis. Please let us know if you require accommodations during the application or interview process by reaching us at 540-751-3215.

Consulting Services Group, LLC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, see Equal Employment Opportunity. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job, therefore our job descriptions are guidelines, not hard and fast rules. Your experience helps build the competencies and knowledge that translates to our openings.