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Clinical Concierge (Medical Assistant/Radiology Tech)

Cottage Health
United States, California, Santa Barbara
400 West Pueblo Street (Show on map)
May 13, 2025
[Facility Name] seeks a Clinical Concierge (Medical Assistant/Radiology Technologist) their [Department Name] department responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. Responsibilities include: Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: Minimum: Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience and successful completion of a Radiology Technologist program. Certifications, Licenses, Registrations: Minimum: Valid California Radiologic Technologist certification. American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers. Employees have six (6) months from the time of hire/transfer to obtain one of the following relevant certifications: California licensure as a Licensed Vocational Nurse (LVN) or One of the following Medical Assistant certifications: Certified Medical Assistant (AAMA) from American Association of Medical Assistants, or Clinical Medical Assistant Certification from American Medical Certification Association, or Medical Assistant (RMA) from American Medical Technologists, or California Certified Medical Assistant (CCMA) from California Certifying Board of Medical Assistants, or National Certified Medical Assistant (NCMA) from Multiskilled Medical Certification Institute, Inc. Technical Requirements: Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills. Preferred: Ability to perform phlebotomy and administer injections. Years of Related Work Experience: Minimum: 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy. Experience using an electronic health record. Preferred: 1 year of Radiology Technologist experience in a clinic or other healthcare setting. Urgent care experience. About Us Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love. Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter. If you're already a Cottage Health employee, please apply on this link only.