New

Desktop Support Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Connecticut, New Haven
May 13, 2025
Description The central IT group is looking for a desktop support individual to serve as an information technology generalist responsible for providing broad range of user support services to a department, including network troubleshooting, training, and computer desktop support. Position Overview In this role, you will be responsible for providing technical support in a moderately complex computing environment, assisting users with network troubleshooting, software installation, and desktop support. You will help manage accounts, perform system backups, and ensure smooth operation of IT services. Key Responsibilities * Plan and deliver customer support services, including installation, consultation, troubleshooting, user assistance, and training. * Resolve routine to moderately complex end-user issues efficiently, following established protocols and escalating when necessary. * Provide guidance and explain policies and procedures to end-users. * Install and configure software to support network connectivity, backups, and server access. * Maintain departmental computing environments, ensuring hardware and software are updated and functioning properly. * Respond to emergency and routine IT service calls, documenting all reported issues and resolutions. * Support clients with training on desktop equipment and systems. * Work collaboratively with IT teams to integrate network and software solutions. * Train other support technicians and contribute to IT projects. * Keep up-to-date with current technologies and industry best practices. Required Qualifications * Education & Experience: * Four years of experience with an associate degree OR * Two years of experience with a bachelor's degree. * Advanced proficiency with Mac OS and Windows OS. * Knowledge of at least one coding language. * Proficiency in supporting Microsoft Office 365 applications. * Expertise in troubleshooting and repairing Apple and PC hardware as well as iOS devices. * Strong communication and interpersonal skills, with the ability to work both independently and as part of a team. * Excellent attention to detail and problem-solving abilities. Preferred Qualifications * Experience facilitating group training, both in person and online. * Familiarity with managing active directory accounts and group policies. * Demonstrated ability to analyze and implement computing solutions for departments. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Haven,CT. Application Deadline This position is anticipated to close on May 26, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.