Assistant Director of Rooms

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

The Assistant Director of Rooms is responsible for ensuring the smooth operation of guest services, front desk, concierge and housekeeping in an attentive, friendly, efficient, and courteous manner. The position is also responsible for providing all guests with quality service while maximizing room revenue and productivity and developing managers and associates.

Supporting Rooms Operations Activities

* Oversees and participates in all aspects of the Front Office, Guest Service, Housekeeping and Valet Parking.

* Creates and maintains procedures for security of monies, guest security and emergency procedures.

* Strives to increase the level of guest satisfaction through associate development and quality image.

* Responds quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction.

* Operate all aspects of the Front Office computer system, including any maintenance requirements, report generation and simple programming.

* Creates and monitors all VIP and special guest programs

* Understands and complies with loss prevention policies and procedures.

* Leads partnership with valet company.

Contributing to Financial Success of the Hotel

* Active member of the Revenue Optimization team-participating in strategic initiatives, communicating down the strategies of our Sales culture in a positive and effective manner

* Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc. in addition to monthly P&L review and forecasting

* Verifies accuracy of room rates to maximize revenue opportunities.

* Use budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

* Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

* Understands the impact of Room Operations on the overall property financial goals and objectives.

Managing and Conducting Human Capital Activities

* Motivates team members and establishes a productive working environment at the hotel.

* Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.

* Participate in department meetings and continually communicate a clear and consistent message regarding the Room Operations goals to produce the desired results.

* Use all training tools available for the job tools for employees; supervise on-going training initiatives and conduct training when appropriate.

* Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns.

Enhance the Guest Experience

* Develop creative ways to inspire and motivate associates to seek moments to be extraordinary, providing guests with a unique and memorable experience.

* Make time to interact with guests to understand how associates can increase guest satisfaction. Review Medallia to track/trend skill development opportunities.

* Work with department leaders to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

* Drive and support a guest-centric culture, helping raise the bar in terms of brand experience and service

* Bachelor or master's degree in hospitality or business or related field preferred.

* 5 to 10 years' progressive experience in a service oriented, cross-cultural environment preferred.

* Strong qualitative and analytical skills. Ability to perform market research, evaluate results; experience developing and analyzing financial/ business plans and models.

* Demonstrated ability to manage and develop people, especially leaders.

* Must have the ability to manage multiple priorities in a fast-paced, ambiguous, diverse and multicultural environment, and be proficient in delivering results within the set infrastructure.

* Fluency and strong verbal and written communication skills in English; advanced interpersonal and communication skills.

* High energy, excellent follow-up skills, tenacity, and strong relationship building required.

Pay Scale - $71,321.00 - $106,981.00

The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.