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Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Key Relationships
VP Logistics SPS, Planners and Schedulers colleagues and Leaders Field Leadership from ELT to Branch Leaders Field Support Teams IT North America Managers and Colleagues Key customers, suppliers, vendors and consultants Strong relationships within customer organization and HR
Job Summary This role oversees and is responsible for a team who supports the design and implementation of strategic scheduling projects, capacity utilization, and efficiency improvements for the business. This role will also manage a team capable of assisting the field with delivering productivity results while maintaining service quality through influencing and where needed directing the regional and district management teams to act. Key Performance Indicators
Principal Duties and Responsibilities
People leader responsible for leadership and guidance of the team partnering with functional leaders towards the development of functional plans and strategies. Acts as a Subject Matter Expert on matters related to solutions development Manages and supports strategic initiatives designed to maximize efficiency of Specialists routes and schedules to minimize costs to serve. Designs, develops, and oversees the accurate production of, and then monitor key performance indicators of operations team and provide proactive and reactive direction on programs for continuous improvement. Partners with field leadership to review all requests for replacement or additional resources, ensuring local context is adequately balanced with data and facts in the decision-making process. Responsible for submitting weekly, monthly and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports. Provides field operation leadership with key department performance metrics. Monitors and analyzes compliance to standard scheduling processes and ensure follow up actions are taken at the District, Region, and Market level. Has a good understanding of business and management principles involved in strategic planning, resource allocation, and financial project controls and accountability Leads the program management of the scheduling agenda as well as the change management agenda to ensure Market buy in and execution of change Acts as a Project Champion for the development of demand planning, capacity planning and tactical schedule improvements in systems through the PM and on into the BOB scheduling environment Redesigns and documents business processes to efficiently accomplish all planning and scheduling tasks, as needed under BAU and in readiness for BOB Actively supports corporate-wide programs, such as: Safety, Service Quality, YVC and CVC that create an environment consistent with Rentokil-Terminix values and strategies. Builds strong relationships and effective channels of communication between the Solutions Development Team and the branches and regions. Provides performance and career development feedback to the team of direct reports. Ensures that the team is cross-trained in multiple functions and embraces a team-oriented approach to problem solving. CANDIDATE SUMMARY
Required Experience
Bachelor's degree or relevant professional certification 7+ years' relevant work experience or combination of education and relevant experience required; operational experience preferred 7+ years' of experience with Scheduling systems, Forecasting, or Optimization Engines 3+ years' process improvement or change management experience Leads and facilitates cross-functional project teams to develop and execute process improvement initiatives. Expert proficiency with project management methodologies, data analysis, tools, and techniques Leads the creation of presentations, technical requirements, and business case/ROI in support of key initiatives. Ability to manage large data pools for multiple simultaneous projects and/or work streams in a complex business environment Verbal and written communication skills, including the ability to explain and present complex concepts in basic terms to all levels of leadership Ability to support resource plans by coordinating with other Field Ops. Support teams, Scheduling, Customer Service, and Service Delivery colleagues Attention to detail and analytical skills Partners with business leads to develop, implement, and communicate standard operational policies, procedures, and processes. Analyzes current process standards and metrics in order to recommend solutions for improvements. Researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes complex data sets for results and variances, identifying trends and patterns in order to recommend actions to improve business processes. Performs data gathering, root cause analysis, and performance trending in order to develop appropriate process control changes. Prepares and presents process improvement and methodology workshops. Coordinates across multiple functional groups to gather the information necessary for executing data models. Skill in providing clear and concise feedback to direct reports Proficient in Excel, Google Sheets or other data analytics tools Proficient in Google Suite (Docs, Hangouts, etc.)
Required Leadership Traits and Characteristics
Ambition to achieve goals/objectives and the discipline, organization, and perseverance to deliver outstanding customer service. Intellectual curiosity, business, and financial acumen Results oriented and persistent Establishes and maintains effective professional and consultative relationships at all levels throughout the organization.
Ability to demonstrate high levels of drive, work ethic and personal accountability with the ability to help explain data, data analytics, process, protocols and systems while partnering with field leadership. Experience leading and motivating others, while demonstrating empathy Ability to problem solve at multiple leadership levels (field through market) Strong people management skills with ability to lead a dispersed and diverse workforce across multiple locations and geographies. Strong communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders.
Formal Education, Qualifications or Training
Bachelor's degree or relevant professional certification 7+ years' relevant work experience with Scheduling systems, Forecasting, or Optimization Engines; operational experience preferred 3+ years' supervisory experience required 3+ years' process improvement or change management experience Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
Work-Life Balance
Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. Know Your Rights - Workplace Discrimination is Illegal Pay Transparency - Nondiscrimination Provision California residents click here to review your privacy rights. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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Rentokil North America
life insurance, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan
May 13, 2025