Project Manager I (Marketing)

Overview

To plan, manage, and execute all aspects of life-cycle projects from inception through implementation. To develop project plans and deliver solutions on schedule and within budget in support of service innovations and organizational and process changes/enhancements.

Digital Notification Services Project Manager Opportunity

Digital Notification Services (DNS) is a small but mighty cross-functional team within the Navy Federal Marketing Department, responsible for creating and delivering critical, time-sensitive messages that help our members make informed financial decisions. We are currently seeking a new Project Manager to help elevate our capabilities and processes as we continue to improve the speed and efficiency of delivering non-marketing messages to our members.

The ideal candidate will thrive in a fast-paced environment and have the experience and skills needed to lead high-visibility projects across the organization. Extremely well-organized and comfortable working across multiple levels of the credit union, they will bring exceptional stakeholder management skills, strong attention to detail, and a proven ability to manage complex initiatives. Experience leading agile teams is a must. The Project Manager will play a key role in helping DNS transition to an Agile delivery model, driving improvements in collaboration, flexibility, and responsiveness. A strong commitment to member experience and a hands-on approach to team leadership are essential for success in this role. If you're passionate about operational excellence, energized by high-impact work, and ready to help shape the future of member communications at Navy Federal, we'd love to hear from you.

Responsibilities

• Ensures effective management of projects from inception through implementation
• Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules
• Works with the business group to determine and understand business requirements
• Manages projects from concept through the planning, analysis, design, testing, implementation, and transition phases
• Develops clear and concise "big picture" of projects within Navy Federal organizational goals
• Directs and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Manages project budgets including risk and impact of changes to project plans
• Identifies and minimizes project risks or constraints that would impact project deliverables
• Identifies, communicates, and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives
• Maintains/archives project documentation
• Ensures project deliverables are met in accordance with customers' expectations
• Sets, manages, and communicates client expectations for the project
• Oversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards
• Identifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedules
• Monitors and controls risks to ensure timelines are met and project goals are attained
• Facilitates project team and client meetings for the resolution of project issues
• Provides project status reports to management
• Ensures success of projects by working closely with Procurement regarding vendor contracts
• Works closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management
• Manages contracts' quality assurance, including contract administration and execution
• Manages contract budget, cost control mechanisms and Change control
• Serves as primary point of contact for project management and related issues.
• Secures resources and ensures optimum utilization of those resources, meeting budgetary requirements
• Allocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes, and executes the training plan
• Manages, executes, and communicates project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to stakeholders
• Establishes team objectives and assignments, reviews work products, and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisals
• Promotes team building and skills development of project team members
• Manages small, multiple projects, or portions of a larger project
• Identifies, communicates, escalates, and resolves project issues and risks to branch/division management
• Provides guidance to help team members and stakeholders
• Fosters relationships with staff, peers, and business unit
• Participates in contract management efforts, including contract development, monitoring and issue resolution
• Performs other related duties as assigned

Qualifications

• Experience in progressively responsible administrative positions that demonstrate the ability to work independently and manage multiple priorities effectively
• Experience working with all levels of employees, management, stakeholders, and vendors
• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, and database applications)
• Effective planning, organizational, and problem solving skills
• Effective interpersonal, verbal, and written communication skills
• Demonstrated skill in exercising initiative, good judgment, and making sound and timely decisions
• Demonstrated skill achieving goals and objectives

Desired Qualifcation(s)

• Experience managing projects using Azure DevOps (ADO) and Adobe Workfront for backlog management, sprint planning, task tracking, and reporting. Scrum Master certification and experience a strong plus
• Experience coordinating cross-functional teams, including developers, designers, and business stakeholders
• Excellent communication and stakeholder management skills, especially in fast-paced or matrixed environments. Comfortable with reporting to leadership on project status, risks, and escalations with data-driven updates
• Technical acumen, able to understand software development lifecycles (SDLC) and basic infrastructure concepts
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and deadlines simultaneously

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

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