Loan Fulfillment Representative- Bilingual Spanish preferred

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Coordinates and processes a high volume of loan products and services in the loan fulfillment department to support Consumer Lending. Engages in a high volume of interactions and communications with internal and external members. Serves as subject matter expert in funding processes.

Essential Functions, Duties, and Responsibilities:

• Provides members with a wide variety of information on products and services, which would expand their relationships with Langley resulting from inquiries via email, phone, and written correspondence.
• Analyzes members' needs and determines appropriate course of action, including product selection, loan terms, and ancillary product offerings.
• Utilizes loan origination system and CRM to manage a pipeline of active consumer loan applications.
• Reviews loan applications for accuracy and corresponds with members to obtain and verify documentation.
• Communicates directly with internal staff concerning pending applications and provides funding assistance.
• Finalizes and disburses loan products to ensure compliance with Langley's policies and procedures.
• Maintains high production, quality, and service standards for consumer lending.
• Corresponds with members to obtain required documentation to process and fund loans.

Qualifications:

• One to three years of related experience and/or training or equivalent combination of education and experience required.
• Bilingual Spanish strongly preferred

Keys to our Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is constantly required to sit or stand for extended periods of time and use their arms, hands, and fingers to operate standard office equipment like a mouse, keyboard, phone, etc. Specific vision requirements for the job include close vision (at twenty inches or less). Hearing and speaking clearly is needed to interact with coworkers, members, and vendors.

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is generally performed in a climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required by the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!