Collections Specialist

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Iselin, Wood Ave

Division:Air & Sea

Job Posting Title: Collections Specialist

Time Type: Full Time

Would you like to join a skilled and vibrant team where you will play a critical role in shaping the future of the RSSC Account Receivable Department of DSV North America?

Timely and effective debt collection is vital to maintaining healthy cash flow, and we are now looking for a skilled Collections Specialist to join our finance team. In this role, you will focus exclusively on managing and collecting outstanding receivables, ensuring that our company maintains strong liquidity and positive customer relationships.

Are you a proactive and goal-driven professional with a passion for customer communication and problem-solving? We're looking for a motivated Collections Specialist to join our dynamic Collection Team and play a key role in managing our accounts receivable process.

About the Role

As part of the North Americas RSSC Account receivables department, you will work closely with colleagues across finance, sales, and customer service to resolve payment issues, follow up on overdue accounts, and support process improvements. Your main focus will be on executing proactive collection strategies, handling disputes, and ensuring timely payments from our customer base.

Key Responsibilities

• Contact customers via phone, email, and letters to follow up on overdue invoices.
• Negotiate payment arrangements in line with company policies.
• Monitor payment plans and ensure timely follow-up on broken agreements.
• Collaborate with internal departments (e.g., Sales, Customer Service) to resolve disputes and billing issues.
• Maintain accurate records of collection activities in our system.
• Report on collection performance and flag high-risk accounts.

What We're Looking For

• University degree or post-secondary education in finance, accounting, business administration, or a related field.
• Proven work experience in a collection, accounts receivable, or credit control role.
• Strong communication skills.
• Organized and detail-oriented with the ability to manage multiple tasks.
• Ability to handle sensitive situations with professionalism and empathy.
• High energy, a can-do attitude, stamina as well as strong intellectual and inter-personal capabilities.
• Experience with ERP systems and proficiency in MS Office, especially Excel.
• Ability to reconcile complex debtor accounts and manage complex payment process flow

We offer a full-time role at our US HQ in Iselin, where you will be given great responsibility, passionate and supportive colleagues, and awesome Christmas parties!

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position. You are welcome to contact Collection Manager, Roxanne Koprowski, roxanne.koprowski@us.dsv.com

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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