Billing Representative

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Join Our Team as a Billing Representative!

Are you ready to start a rewarding career journey in a dynamic customer service focused environment? At West Bend, we're seeking passionate individuals who excel in delivering exceptional service while navigating billing processes proficiency.

Why Choose Us?

Stability and Growth: As a mutual insurer, we offer a robust foundation for your career to thrive and grow.
Recognition for Excellence: Your achievements are valued and rewarded, both individually and organizationally.
Guidance and Support: Our leadership team is dedicated to your success, providing comprehensive tools, resources, and mentorship every step of the way.

Hours: Monday-Friday, 8:00am-4:30pm.
Location: This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available at this time.

The internal deadline to apply is 5/19/25. External applications will be accepted on a rolling basis while the position remains open.

What You'll Do:

Supports billing of policyholders' insurance premiums and payment receipts within a customer service support line.
• Deliver exceptional customer assistance to policyholders, agents, and internal associates across various communication channels with professionalism and expertise.
• Execute sorting and processing tasks such as endorsements, cancellations, reinstatements, audits, and disbursements with precision and efficiency.
• Navigate complex issues, showcasing your adept problem-solving skills.
• Collaborate seamlessly with team members to ensure efficient operations.
• Embrace change and adapt to evolving demands.
• Perform other work as assigned.

What We're Ideally Looking For:

Customer Service: Prior experience in customer service, particularly within a call center and phone queue environment, is essential. 1-3 years of experience in Billing is preferred.
Problem-Solving: Ready to tackle challenges head-on and manage innovative solutions.
Detail-Oriented: Accuracy is paramount, and meticulousness is a hallmark of your work ethic.
Tech Proficiency: Familiarity with software tools such as Excel, Word, and Outlook.
Team Players: Excel in a collaborative setting? You'll find a perfect fit here.

Education and Training: Some college education or equivalent. Associate in General Insurance Designation nice to have.

Why You'll Love It Here:

Autonomy: Manage your workload efficiently within a structured framework.
Interpersonal Finesse: Engage effectively with a diverse array of stakeholders with professionalism and tact.
Opportunities for Advancement: Our commitment to your growth means ample opportunities to advance and excel in your career trajectory.

If you're ready to embark on a fulfilling career journey and become an integral part of a winning team, seize the opportunity and apply today to discover your potential with West Bend!

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INDSP

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.