| The Lead Receptionist is responsible for managing the operations of the front desk and lobby area and coordinating the activities of the relief receptionist(s). Furthermore, this position handles all phone and in-person interactions in a friendly and professional manner, directing requestors appropriately. |
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| ESSENTIAL FUNCTIONS |
| The duties listed below are essential functions of the position that must be performed to effectively perform the position in at least an acceptable manner as defined by Front Porch. In the future, other duties may be assigned and considered essential functions of the position: * Operates a multi-line telephone console to receive incoming messages. Takes messages accurately, including correct spelling of names and phone numbers. * Ensure that every relief receptionist(s) is trained to handle every phone call courteously and professionally and that all visitors are appropriately attended to. * Greets, registers, and directs guests to appropriate personnel professionally. * Performs a variety of clerical duties including but not limited to processing and distribution of all incoming and outgoing mail, including USPS, FedEx, UPS, Amazon, and intercommunity mail, logging all incoming medication, and contacting the nursing staff or residents for pick up, selling meal tickets to visitors and issues visitors pass, daily balancing of the cash box, etc. * Conduct wellness checks twice daily, contacting residents who do not set off the motion detectors or flip metal mail tabs. * Perform all other related duties as assigned. |
| DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS |
| Communication/Interpersonal: * Effective oral and written communication skills appropriate to the audience's needs. * Ability to develop and deliver effective presentations live via online or virtual mediums. * Excellent collaboration and team-building skills. * Effective conflict management skills. * Ability to effectively build relationships with customers and executive management. Decision Making/Organization Skills: * Demonstrates a high level of accuracy, even under pressure. * Excellent organizational skills. * Ability to perform work independently with minimal supervision. * Ability to exercise sound judgment and make decisions based on accurate and timely analysis. Productivity: * Demonstrated time management and priority-setting skills. * Ability to simultaneously handle multiple priorities. * Ability to work in a fast-paced, dynamic environment. * Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines. * Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis. |
| EDUCATION OR EQUIVALENT QUALIFICATIONS |
| Essential/Preferred |
Type |
Specialization |
Equivalent Experience instead of Education |
| Essential |
High School/GED |
General |
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| Preferred |
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| CREDENTIALS OR EQUIVALENT QUALIFICATIONS |
| Essential/Preferred |
Type |
Description |
| Essential |
None |
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| Preferred |
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| EXPERIENCE OR EQUIVALENT QUALIFICATIONS |
| Essential/Preferred |
Minimum Experience |
Details |
| Essential |
1 Year |
Receptionist Experience |
| Preferred |
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| PHYSICAL REQUIREMENTS AND WORKING CONDITIONS |
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions: * Must be able to remain stationary 20% of the time. * Must be able to occasionally move about the office to access file cabinets, office machinery, etc. * Must be able to constantly move to position oneself to maintain files in file cabinets or to perform essential job functions. * Must be able to lift or carry items: * Seldom: 26-50 pounds * Occasionally: 26-50 pounds * Frequently: 11-25 pounds * Constantly: 1-10 pounds * Must be able to continuously operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer, to execute the job's essential functions. * Must effectively communicate information and ideas so that others clearly understand the exchanged information. * Must occasionally ascend or descend stairs to provide essential services. * Must consistently work in an office and assisted living facility atmosphere
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Front Porch
$20.84 - $25.00 / hr
May 09, 2025